From Bright Pattern Documentation
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*[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation | Pop Case or Contact Information]] | *[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation | Pop Case or Contact Information]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatUsesBots | Chat Scenario That Uses Bots]] | *[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatUsesBots | Chat Scenario That Uses Bots]] | ||
| + | *[[Scenario-builder-reference-guide/Exercises/ChatScenarioConfigurationMicrosoftAzureWebAppBot | How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | *[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers | Distribute Surveys to a Percentage of Random Customers]] | *[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers | Distribute Surveys to a Percentage of Random Customers]] | ||
Revision as of 16:41, 21 May 2020
Scenario-Building Exercises
Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios.
Exercises
- Scenario Builder Basics
- All Scenario Exercises
- Downloadable Scenario Templates
- Create a Basic Scenario
- Pop Case or Contact Information
- Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- How to Blacklist Specific Phone Numbers
- Distribute Surveys to a Percentage of Random Customers
- Route Callers to the Last Agent and Provide a Voicemail Option
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- Skill-Based Call Routing with an Auto Attendant Choice
- Voice Scenario Survey
- Use Conversational IVR in a Scenario
- Scenario Example