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*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]]
 
*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]]
 
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers |  Distribute Surveys to a Percentage of Random Customers]]
 
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers |  Distribute Surveys to a Percentage of Random Customers]]
 +
* [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB |  How to Configure Last-Agent Routing Using the Internal Database]]
 
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail |  Route Callers to the Last Agent and Provide a Voicemail Option]]
 
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail |  Route Callers to the Last Agent and Provide a Voicemail Option]]
 
*[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm |  Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]]
 
*[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm |  Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]]

Revision as of 17:33, 15 September 2020

• 5.19 • 5.3 • 5.8

Scenario-Building Exercises

Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios.

Exercises


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