From Bright Pattern Documentation
| Line 78: | Line 78: | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/Wait | Wait]] | *[[scenario-builder-reference-guide/ScenarioBlocks/Wait | Wait]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/WebScreenPop | Web Screen Pop]] | *[[scenario-builder-reference-guide/ScenarioBlocks/WebScreenPop | Web Screen Pop]] | ||
| + | *[[Scenario-builder-reference-guide/ScenarioBlocks/ZendeskAPIRequest | Zendesk API Request]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskCreateObject | Zendesk Create Object]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskCreateObject | Zendesk Create Object]] | ||
*[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskScreenPop | Zendesk Screen Pop]] | *[[scenario-builder-reference-guide/ScenarioBlocks/ZendeskScreenPop | Zendesk Screen Pop]] | ||
Revision as of 22:24, 21 February 2020
Scenario Blocks
The following is a list of all blocks available in the Scenario Builder application, as well as definitions of their settings and conditional exits.
All Scenario Blocks
- Accept
- Add to Calling List
- Answer
- Ask a Bot
- Attached Data
- Bright Pattern Create Object
- Bright Pattern Delete Object
- Bright Pattern Search Object
- Bright Pattern Update Object
- Chat Bot Select Account
- Collect Digits
- Comment
- Connect Call
- Connect Chat
- DB Execute
- Exception Handler
- Exit
- Fetch URL
- Find Agent
- Get Agent State
- Get Next Record
- Get Statistics
- Get User Configuration
- Goto
- Identify Contact
- If
- Internal Message
- Log
- Menu
- Microsoft Dynamics Create Object
- Microsoft Dynamics Delete Object
- Microsoft Dynamics Screen Pop
- Microsoft Dynamics Search Object
- Microsoft Dynamics Select Account
- Microsoft Dynamics Update Object
- Play-Listen
- Play Prompt
- Record
- Request Callback
- Request Input
- Request Skill or Service
- Retrieve Internal Record
- RightNow Create Object
- RightNow Screen Pop
- RightNow Search
- RightNow Select Account
- RightNow Update
- Salesforce.com Delete
- Salesforce.com Insert
- Salesforce.com Screenpop
- Salesforce.com Search
- Salesforce.com Select Account
- Salesforce.com Update
- Save Survey Response
- Search Directory
- Self-Service Provided
- Send Message
- ServiceNow Create Object
- ServiceNow Screen Pop
- ServiceNow Search
- ServiceNow Select Account
- ServiceNow Update Object
- Set Agent State
- Set Case
- Set Custom Reporting Field
- Set Disposition
- Set Priority
- Set Prompt Language
- Set Variable
- Start Another Scenario
- Stop Prompt
- Voicemail
- Wait
- Web Screen Pop
- Zendesk API Request
- Zendesk Create Object
- Zendesk Screen Pop
- Zendesk Search
- Zendesk Select Account
- Zendesk Update Object