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Revision as of 18:49, 21 March 2019
Purpose
The Bright Pattern Contact Center Salesforce.com Integration Guide provides detailed instructions for setting up your Bright Pattern Contact Center solution to function in an integrated manner with your Salesforce.com (SFDC) applications. Integration configuration provides your contact center with single agent sign-on, SFDC-data-driven interaction routing, screen pop, activity history, and click-to-call functions.