From Bright Pattern Documentation
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=== [[reporting-reference-guide/AllMetrics#Callbacks_Requested_for_the_Day_.28CB_Requested.29|Callbacks requested]] === | === [[reporting-reference-guide/AllMetrics#Callbacks_Requested_for_the_Day_.28CB_Requested.29|Callbacks requested]] === | ||
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Revision as of 23:15, 17 October 2019
List of Wallboard Metrics
Wallboards provide a visual display real-time statistics. These statistics, or metrics, are what populate the widgets.
There are many metrics to choose from when deciding what to add to your wallboard widgets. The following is a small sample of the types of statistics that can be included:
- Inbound and outbound call duration
- Emails that have been replied to
- Queue wait time
- Information relating to IVR applications
- Agent performance data
Real-time metrics names often have several variations depending on where they appear in Agent Desktop; the Wallboard names will be listed under the main real-time metric name. For a complete list of these statistics including definitions, see All Real-time Metrics in the Reporting Reference Guide. Information About Real-time Metrics, also located in the Reporting Reference Guide, provides general details about how these metrics function.
All Wallboard Metrics
The following is a list of all metrics that can be used in the Wallboard builder application.