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< 5.8:Agent-guide‎ | Setup
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リングトーンとアラート音量のポップアップウィンドウには、外部チャットとプレビューレコード通知着信の音量スライダーコントロールが表示されます。音量を確認するには、スピーカー Volume-Speaker-Icon-53.PNG アイコンをクリックします。

If you wish to disable/mute the sound of a specific ringtone or alert, uncheck the box to the right of the option. To hear a preview of the volume, click the speaker Volume-Speaker-Icon-53.PNG icon.

Note: New external chat message notifications might be disabled in your contact center. If you are unsure, ask your center’s administrator.

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