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=== Handling Email === <!--T:6-->
 
=== Handling Email === <!--T:6-->
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*[[Agent-guide/Tutorials/Cases/FilteringHistoryContent |  Filtering Case History Content]]
 
*[[Agent-guide/Tutorials/Cases/HowtoCloseanEmailwithoutReplying |  How to Close an Email without Replying]]
 
*[[Agent-guide/Tutorials/Cases/HowtoCloseanEmailwithoutReplying |  How to Close an Email without Replying]]
 
*[[Agent-guide/Tutorials/Cases/HowtoChangeanAssignedEmailService |  How to Change an Assigned Email Service]]
 
*[[Agent-guide/Tutorials/Cases/HowtoChangeanAssignedEmailService |  How to Change an Assigned Email Service]]
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*[[Agent-guide/Tutorials/Cases/HowtoSendaNewOutboundEmail |  How to Send a New Outbound Email]]
 
*[[Agent-guide/Tutorials/Cases/HowtoSendaNewOutboundEmail |  How to Send a New Outbound Email]]
 
*[[Agent-guide/Tutorials/Cases/HowtoSaveanEmailasaDraft |  How to Save an Email as a Draft]]
 
*[[Agent-guide/Tutorials/Cases/HowtoSaveanEmailasaDraft |  How to Save an Email as a Draft]]
*[[Agent-guide/Tutorials/Cases/HowtoCopyandPasteImagesintoEmail |  How to Copy and Paste Images into Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoCopyandPasteImagesintoEmail |  How to InsertImages into Email]]
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*[[Agent-guide/Tutorials/Cases/HowtoInsertHyperlinksintoEmail |  How to Insert Hyperlinks into Email]]
  
 
=== Masking Data === <!--T:7-->
 
=== Masking Data === <!--T:7-->
*[[Agent-guide/Tutorials/Cases/HowtoMaskSensitiveData |  How to Mask Sensitive Data]]
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*[[Agent-guide/Tutorials/Cases/HowtoMaskSensitiveData |  How to Remove Sensitive Data from Emails]]
  
 
=== Print === <!--T:8-->
 
=== Print === <!--T:8-->

Latest revision as of 21:46, 15 October 2021

Other languages:
English • ‎日本語
• 5.3 • 5.8

Cases and Email Tutorials

The Cases and Email section's tutorials explain how to use Agent Desktop to process customer requests made via email, as well as what to do with customer cases. Emails are bundled into cases when multiple email messages from the same contact are related to the same issue.

Articles

Accepting Email

Creating Cases

Follow-ups

Fonts

Handling Email

Masking Data

Print

Retrieving Email from Queue

Reviewing Email


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