From Bright Pattern Documentation
< 5.8:Agent-guide | Work | Calendar
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| − | + | Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | |
| + | * Schedule and edit events and appointments | ||
| + | * Reassign events to other contact center users | ||
| + | * Set reminders | ||
| + | * Facilitate follow-ups to customers | ||
| + | |||
| + | Switch between [[Agent-guide/Work/Calendar/Views | views]] to see your Calendar by month, week, or day. | ||
| + | |||
| + | Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | ||
| + | |||
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Revision as of 21:26, 22 January 2019
• 5.3 • 5.8
Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Switch between views to see your Calendar by month, week, or day.
Learn more about using the Calendar in this guide's Tutorials section.