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= Overview =
 
= Overview =
The Agent Desktop Calendar is QQQ.
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Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
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* Schedule and edit events and appointments
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* Reassign events to other contact center users
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* Set reminders
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* Facilitate follow-ups to customers
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Switch between [[Agent-guide/Work/Calendar/Views |  views]] to see your Calendar by month, week, or day.
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Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section.
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Revision as of 21:26, 22 January 2019

Other languages:
English • ‎日本語
• 5.3 • 5.8

Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Switch between views to see your Calendar by month, week, or day.

Learn more about using the Calendar in this guide's Tutorials section.


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