From Bright Pattern Documentation
< 5.8:Agent-guide | Work | Calendar
| Line 1: | Line 1: | ||
<translate> | <translate> | ||
| − | = Overview = | + | = Calendar Overview = |
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | ||
* Schedule and edit events and appointments | * Schedule and edit events and appointments | ||
| Line 7: | Line 7: | ||
* Facilitate follow-ups to customers | * Facilitate follow-ups to customers | ||
| − | + | == Articles == | |
| + | The following is a list of articles in this section: | ||
| + | *[[agent-guide/Work/Calendar/Views | Calendar Views]] | ||
| + | *[[agent-guide/Work/Calendar/Reminders | Reminders]] | ||
| + | == Tutorials == | ||
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | ||
| − | + | *[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | |
| + | *[[agent-guide/HowtoOpentheCalendar | How to Open the Calendar]] | ||
| + | *[[agent-guide/HowtoScheduleanEvent | How to Schedule an Event]] | ||
</translate> | </translate> | ||
Revision as of 18:45, 25 September 2019
• 5.3 • 5.8
Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.