From Bright Pattern Documentation
Jump to: navigation, search
Line 1: Line 1:
 
<translate>
 
<translate>
= Overview =
+
= Calendar Overview =
 
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
 
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
 
* Schedule and edit events and appointments
 
* Schedule and edit events and appointments
Line 7: Line 7:
 
* Facilitate follow-ups to customers
 
* Facilitate follow-ups to customers
  
Switch between [[Agent-guide/Work/Calendar/Views |  views]] to see your Calendar by month, week, or day.
+
== Articles ==
 +
The following is a list of articles in this section:
 +
*[[agent-guide/Work/Calendar/Views |  Calendar Views]]
 +
*[[agent-guide/Work/Calendar/Reminders |  Reminders]]
  
 +
== Tutorials ==
 
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section.
 
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section.
 
+
*[[agent-guide/HowtoEditExistingEvents |  How to Edit Existing Events]]
 +
*[[agent-guide/HowtoOpentheCalendar |  How to Open the Calendar]]
 +
*[[agent-guide/HowtoScheduleanEvent |  How to Schedule an Event]]
  
  
  
 
</translate>
 
</translate>

Revision as of 18:45, 25 September 2019

Other languages:
English • ‎日本語
• 5.3 • 5.8

Calendar Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Articles

The following is a list of articles in this section:

Tutorials

Learn more about using the Calendar in this guide's Tutorials section.


< Previous | Next >