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= Overview =
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= Calendar Overview = <!--T:1-->
The Agent Desktop Calendar is QQQ.
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Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
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* Schedule and edit events and appointments
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* Reassign events to other contact center users
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* Set reminders
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* Facilitate follow-ups to customers
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== Articles == <!--T:2-->
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The following is a list of articles in this section:
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*[[agent-guide/Work/Calendar/Views |  Calendar Views]]
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*[[agent-guide/Work/Calendar/Reminders |  Reminders]]
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== Tutorials == <!--T:3-->
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Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section.
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*[[agent-guide/HowtoEditExistingEvents |  How to Edit Existing Events]]
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*[[agent-guide/HowtoOpentheCalendar |  How to Open the Calendar]]
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*[[agent-guide/HowtoScheduleanEvent |  How to Schedule an Event]]
  
  
  
 
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Latest revision as of 04:22, 25 June 2020

Other languages:
English • ‎日本語
• 5.3 • 5.8

Calendar Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Articles

The following is a list of articles in this section:

Tutorials

Learn more about using the Calendar in this guide's Tutorials section.


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