From Bright Pattern Documentation
< 5.8:Agent-guide | Work | Calendar
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| − | = Overview = | + | = Calendar Overview = <!--T:1--> |
| − | + | Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | |
| + | * Schedule and edit events and appointments | ||
| + | * Reassign events to other contact center users | ||
| + | * Set reminders | ||
| + | * Facilitate follow-ups to customers | ||
| + | |||
| + | == Articles == <!--T:2--> | ||
| + | The following is a list of articles in this section: | ||
| + | *[[agent-guide/Work/Calendar/Views | Calendar Views]] | ||
| + | *[[agent-guide/Work/Calendar/Reminders | Reminders]] | ||
| + | |||
| + | == Tutorials == <!--T:3--> | ||
| + | Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | ||
| + | *[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | ||
| + | *[[agent-guide/HowtoOpentheCalendar | How to Open the Calendar]] | ||
| + | *[[agent-guide/HowtoScheduleanEvent | How to Schedule an Event]] | ||
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Latest revision as of 04:22, 25 June 2020
• 5.3 • 5.8
Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.