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= Calendar Overview =
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= Calendar Overview = <!--T:1-->
 
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
 
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
 
* Schedule and edit events and appointments
 
* Schedule and edit events and appointments
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* Facilitate follow-ups to customers
 
* Facilitate follow-ups to customers
  
== Articles ==
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== Articles == <!--T:2-->
 
The following is a list of articles in this section:
 
The following is a list of articles in this section:
 
*[[agent-guide/Work/Calendar/Views |  Calendar Views]]
 
*[[agent-guide/Work/Calendar/Views |  Calendar Views]]
 
*[[agent-guide/Work/Calendar/Reminders |  Reminders]]
 
*[[agent-guide/Work/Calendar/Reminders |  Reminders]]
  
== Tutorials ==
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== Tutorials == <!--T:3-->
 
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section.
 
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section.
 
*[[agent-guide/HowtoEditExistingEvents |  How to Edit Existing Events]]
 
*[[agent-guide/HowtoEditExistingEvents |  How to Edit Existing Events]]

Latest revision as of 04:22, 25 June 2020

Other languages:
English • ‎日本語
• 5.3 • 5.8

Calendar Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Articles

The following is a list of articles in this section:

Tutorials

Learn more about using the Calendar in this guide's Tutorials section.


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