From Bright Pattern Documentation
< 5.8:Agent-guide‎ | Work‎ | Calendar
Revision as of 21:26, 22 January 2019 by Tracy (talk | contribs)
Jump to: navigation, search
Other languages:
English • ‎日本語
• 5.3 • 5.8


Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Switch between views to see your Calendar by month, week, or day.

Learn more about using the Calendar in this guide's Tutorials section.

< Previous | Next >