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< 5.8:Agent-guide‎ | Work‎ | Calendar
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Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Switch between views to see your Calendar by month, week, or day.

Learn more about using the Calendar in this guide's Tutorials section.


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