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• 5.3 • 5.8

NICE

Bright Patternはコール状態とエージェントメッセージに関するレポートを行うことで、コールセンターの品質管理(QM)体制を確立するため、NICEレコード統合を提供します。

この統合オプションは、サービスプロバイダーがコンタクトセンターに対して有効にしなければなりません。


NICE 統合アカウントのプロパティ


プロパティ

NICEタイプの統合アカウントのプロパティは以下の通りです。

Name

Name is the name of the integration account.

Keep alive update interval

Keep alive update interval sends periodic messages back to NICE servers to ensure the pathway stays open; the default interval is 60 seconds.

Username

The username (string) is the username used to authenticate the NICE account. The username is provided when you sign up for NICE and create an account.

Password

The password (string) is the password used to authenticate the NICE account. The password is provided when you sign up for NICE and create an account.

Agent ID prefix

The agent ID prefix field is where you may specify a prefix for agent ID data. The default values are empty, but if you specify them, Bright Pattern's Real-Time Data Provider server component will add corresponding these prefixes to user IDs whenever it reports them to you.

Extension prefix

The extension prefix field is where you may specify a prefix for phone extension data. The default values are empty, but if you specify them, Bright Pattern's Real-Time Data Provider server component will add corresponding these prefixes to extensions whenever it reports them to you.

URL

The URL field is the URL the call flow data is submitted to.

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