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<translate>= Integration Accounts Overview =
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<translate>= Overview =
 
Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications.
 
Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications.
  
 
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/AmazonAWS | AWS]]
[[File:Integration-Accounts-50.png|thumb|800px|center|Call Center Configuration &gt; Integration Accounts]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/BotChatSuggestionsEngine | Bot / Chat suggestions engine]]
 
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ExternalKnowledgeBase | External Knowledge Base]]
 
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/LoxysoftWFM | Loxysoft WFM]]
== Types of Integration Accounts ==
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Messenger | Messenger]]
Bright Pattern Contact Center solution supports out-of-the-box integration with the following types of solutions:
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NICE | NICE]]
* [[Contact-center-administrator-guide/IntegrationAccounts/AmazonAWS|Amazon AWS]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NaturalLanguageUnderstanding | Natural Language Understanding]]
* [[Contact-center-administrator-guide/IntegrationAccounts/BotChatSuggestionsEngine|Bot / Chat suggestions engine]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/NextCaller | Next Caller]]
* [[Contact-center-administrator-guide/IntegrationAccounts/ExternalKnowledgeBase|External Knowledge Base]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/RightNow | RightNow]]
* [[Contact-center-administrator-guide/IntegrationAccounts/LoxysoftWFM|Loxysoft WFM]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Salesforce.com | Salesforce.com]]
* [[Contact-center-administrator-guide/IntegrationAccounts/Messenger|Messenger]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/ServiceNow | ServiceNow]]
* [[Contact-center-administrator-guide/IntegrationAccounts/MicrosoftDynamics365|Microsoft Dynamics 365]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SingleSign-On | Single Sign-On]]
* [[Contact-center-administrator-guide/IntegrationAccounts/NICE|NICE]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/SpeechToText | Speech To Text]]
* [[Contact-center-administrator-guide/IntegrationAccounts/NaturalLanguageUnderstanding|Natural Language Understanding]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/StatisticsDataReceiver | Statistics Data Receiver]]
* [[Contact-center-administrator-guide/IntegrationAccounts/NextCaller|Next Caller]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TextToSpeech | Text To Speech]]
* [[Contact-center-administrator-guide/IntegrationAccounts/RightNow|RightNow (Oracle Service Cloud)]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/The Data GroupTDG | The Data Group (TDG)]]
* [[Contact-center-administrator-guide/IntegrationAccounts/Salesforce.com|Salesforce.com]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/WFM | WFM]]
* [[Contact-center-administrator-guide/IntegrationAccounts/ServiceNow|ServiceNow]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zapier | Zapier]]
* [[Contact-center-administrator-guide/IntegrationAccounts/SingleSign-On|Single Sign-On]]
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*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zendesk | Zendesk]]
* [[Contact-center-administrator-guide/IntegrationAccounts/SpeechToText|Speech To Text]]
 
* [[Contact-center-administrator-guide/IntegrationAccounts/StatisticsDataReceiver|Statistics Data Receiver]]
 
* [[Contact-center-administrator-guide/IntegrationAccounts/TextToSpeech|Text To Speech]]
 
* [[Contact-center-administrator-guide/IntegrationAccounts/The_Data_GroupTDG|The Data Group (TDG)]]
 
* [[Contact-center-administrator-guide/IntegrationAccounts/WFM|WFM]]
 
* [[Contact-center-administrator-guide/IntegrationAccounts/Zapier|Zapier]]
 
* [[Contact-center-administrator-guide/IntegrationAccounts/Zendesk|Zendesk]]
 
 
 
== Managing Integration Accounts ==
 
=== How to Add a New Integration Account ===
 
# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
 
# At the bottom of the screen, click the '''add''' ('''+''') button. The Types dialog will open.<br /><br />
 
# Select the type of integration account to add (see links to various types above).
 
 
 
=== How to Edit an Existing Integration Account ===
 
# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
 
# From the listed accounts shown, select the integration account you want to edit.<br /><br />
 
# In the Properties pane that opens, edit properties as desired.<br /><br />
 
# Click '''Apply''' to save your changes.
 
 
 
=== How to Delete an Integration Account ===
 
# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
 
# From the listed accounts shown, select the integration account you want to remove.<br /><br />
 
#  At the bottom of the screen, click the '''delete''' ('''X''') button.<br /><br />
 
# Confirm the deletion and click '''Apply''' to save your changes.
 
 
 
== Notes ==
 
Version 1.1 and later of the Transport Layer Security (TLS) encryption protocol is used to ensure the security of the data passed between Bright Pattern and CRM applications.
 
 
 
The reports required for workforce scheduling are configured for automatic generation and delivery via the [[contact-center-administrator-guide/ScheduledReports|Scheduled Reports]] screen of the Contact Center Administrator application.
 
  
  

Revision as of 18:09, 18 March 2019

Other languages:
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• 5.3 • 5.8

Overview

Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications.


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