From Bright Pattern Documentation
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Integration with Oracle Service Cloud customer relationship management applications provides the integrated Agent Desktop, access to CRM data from scenarios, screen-pop, and activity history functions. You can configure multiple Oracle Service Cloud integration accounts for access to different Oracle Service Cloud systems. | Integration with Oracle Service Cloud customer relationship management applications provides the integrated Agent Desktop, access to CRM data from scenarios, screen-pop, and activity history functions. You can configure multiple Oracle Service Cloud integration accounts for access to different Oracle Service Cloud systems. | ||
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For detailed integration instructions, including specification of the Oracle Service Cloud integration account properties, see [[rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]. | For detailed integration instructions, including specification of the Oracle Service Cloud integration account properties, see [[rightnow-integration-guide/Purpose|Oracle Service Cloud Integration Guide]]. | ||
Latest revision as of 04:28, 25 June 2020
• 5.3 • 5.8
RightNow (Oracle Service Cloud) Integration
Integration with Oracle Service Cloud customer relationship management applications provides the integrated Agent Desktop, access to CRM data from scenarios, screen-pop, and activity history functions. You can configure multiple Oracle Service Cloud integration accounts for access to different Oracle Service Cloud systems.
For detailed integration instructions, including specification of the Oracle Service Cloud integration account properties, see Oracle Service Cloud Integration Guide.