From Bright Pattern Documentation
< 5.8:Contact-center-administrator-guide‎ | CallCenterConfiguration‎ | IntegrationAccounts
Revision as of 09:03, 14 September 2020 by Marina (talk | contribs) (Created page with "5.3:コンタクトセンター管理者ガイド/コールセンター設定/統合アカウント/ServiceNow")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
Other languages:
English • ‎日本語
• 5.3 • 5.8

ServiceNow Integration

Integration with ServiceNow IT service management applications provides the integrated Agent Desktop, softphone and click-to-call, access to CRM data from scenarios, screen-pop, and activity stream functions. You can configure multiple ServiceNow integration accounts for access to different ServiceNow systems.

For detailed integration instructions, including specification of the ServiceNow integration account properties, see the ServiceNow Integration Guide.

< 前へ | 次へ >