From Bright Pattern Documentation
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| '''Example''' | | '''Example''' | ||
|- | |- | ||
− | | | + | | item_id |
| string | | string | ||
| Interaction ID | | Interaction ID |
Latest revision as of 17:47, 27 March 2019
addInteractionRenderedHandler(callback)
Gets information about an active interaction.
Request
Syntax
window.bpspat.api.addInteractionRenderedHandler(callback) callback = function(data) { }
Arguments
Parameter | Type | Description |
callback | function | JavaScript method executed when API method request is completed |
Response
The response object may contain the following fields.
Name | Data Type | Description | Example |
item_id | string | Interaction ID | "121212121" |
global_id | string | Global interaction ID (GIID) | "asd234asdf234df" |
phone_number | string | Customer phone number | "4151234567" |
service | string | Name of the service handling the interaction | "Inbound Voice" |
screenpop_data | string | Information shown on screen-pop | "Case: 123123" |
Example
{
"command": "INTERACTION_RENDERED",
"data": {
"item_id": "5AA90906-ECB9-4597-8F98-5A9D859AB3D9",
"global_id": "A39ECF09-28A2-4F25-8681-F4D76FE1288B",
"service": "Maintenance Renewal_MS",
"phone_number": "19294599406",
"screenpop_data": {
}
}
}