From Bright Pattern Documentation
| Line 3: | Line 3: | ||
The ''Embedded Agent Desktop API Specification'' describes the methods and events of Bright Pattern's Embedded Agent Desktop API. | The ''Embedded Agent Desktop API Specification'' describes the methods and events of Bright Pattern's Embedded Agent Desktop API. | ||
| − | The Embedded Agent Desktop API is a browser-based JavaScript API that is incorporated in the [[Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop SDK | + | The Embedded Agent Desktop API is a browser-based JavaScript API that is incorporated in the [[Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop SDK]]. This API allows a webpage to communicate with the Bright Pattern Agent Desktop application embedded on that page in iframe. |
With this API, you can: | With this API, you can: | ||
Latest revision as of 23:38, 27 March 2019
Purpose
The Embedded Agent Desktop API Specification describes the methods and events of Bright Pattern's Embedded Agent Desktop API.
The Embedded Agent Desktop API is a browser-based JavaScript API that is incorporated in the Embedded Agent Desktop SDK. This API allows a webpage to communicate with the Bright Pattern Agent Desktop application embedded on that page in iframe.
With this API, you can:
- Request information about agent states and interactions
- Request agent routing state change
- Dial numbers
- Transfer calls
- Complete interactions
- Terminate interactions
- Control call recordings
- Request information about agent login, status, and call flow