Revision as of 16:49, 26 August 2021

• 5.19 • 5.2 • 5.3 • 5.8

List of Real-Time Statistics

The following is a grid view of all real-time statistics that may be used in the Bright Pattern Contact Center Real-Time Statistics API. For a complete list view of these statistics including definitions, see All Real-time Metrics in the Reporting Reference Guide.

Agents (in a team)

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

agents_logged

Logged-in agents

x

agents_busy

Busy agents

x

agents_in_wrap_up

Agents in ACW state

x

counted by "capacity" object

Number of interactions on agent

x

agents_busy_on_service

Agents busy with interactions of this service

x

agents_ready

Ready agents

x

agents_not_ready

Not Ready agents

x

agent_occupancy

Occupancy in campaign/service

x

agent_average_idle_time

Average idle time

x

agent_idle_time

Agent idle time

x

agent_preview_duration

Time in Preview

x

agent_average_preview_time

Average Preview time

x

agent_success_ratio_per_day

My Success Rate

x

agent_total_break_time

My Break Time

x

agent_total_busy_time

My Busy Time

x

agent_total_ACW_time

My ACW Time

x

agent_total_ready_time

My Ready Time

x

agent_fcr

First Call Resolution

x

agent_nps

Net Promoter Score

x

agent_csat

Customer Satisfaction

x

agent_cm1

Custom Survey Metric 1

x

agent_cm2

Custom Survey Metric 2

x

top_dispositions_per_day

Most Frequent Dispositions

x

team_success_ratio_per_day

My Team Success Rate

x

Calendar entries

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

agent_calendar_pending

Calendar reminders

x

agent_calendar_overdue

Calendar reminders in the past

x

Calls (Inbound)

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

in_calls_received_per_day

Inbound interactions received for the day

x

in_transfers_received_per_day

Inbound transfers received for the day

x

out_transfers_received_per_day

Outbound transfers received for the day

x

in_calls_in_ivr

Inbound calls currently in IVR

x

in_calls_self_serviced_per_day

Inbound calls self serviced for the day

x

in_calls_abandoned_in_ivr_per_day

Inbound calls abandoned in IVR for the day

x

in_calls_abandoned_total_per_day

Inbound calls abandoned for the day

x

in_calls_abandoned_percent_per_day

Percentage of inbound calls abandoned for the day

x

in_calls_dropped_in_ivr_per_day

Inbound calls dropped by system in IVR for the day

x

in_calls_queued_per_day

Inbound calls queued for the day

x

in_calls_first_time_queued_per_day

Inbound calls first time queued for the day

x

in_calls_waiting

Inbound interactions currently in queue

x

in_calls_in_progress (renamed from in_calls_waiting_or_active, merged with in_email_waiting_in_all_queues)

Inbound interactions currently in IVR, queue or on agents

x

in_calls_abandoned_in_queue_per_day

Inbound calls abandoned in queue for the day

x

in_calls_abandoned_in_queue_ratio_per_day

Percentage of inbound calls abandoned in queue for the day

x

in_calls_short_abandoned_in_queue_per_day

Inbound calls short abandoned in queue for the day

x

in_calls_short_abandoned_in_queue_ratio_per_day

Percentage of inbound calls short abandoned in queue for the day

x

in_calls_dropped_in_queue_per_day

Inbound calls dropped by system in queue for the day

x

service_level

Percentage of inbound interactions answered in Service Level

x

service_level_per_day

Percentage of inbound interactions answered in Service Level over the day

x

service_level_target

Inbound Service Level target

x

service_level_threshold_time

Inbound Service Level threshold

x

in_max_wait_time

Max inbound wait time

x

in_ewt

Estimated wait time

x

in_calls_routed_per_day

Inbound calls routed to agents for the day

x

in_calls_ringing

Inbound calls currently ringing

x

in_calls_handled_per_day

Inbound interactions handled by agents for the day

x

in_calls_handled_percent_per_day

Percentage of inbound calls handled for the day

x

in_calls_first_time_handled_per_day

Unique Inbound calls handled by agents for the day

x

in_calls_put_on_hold_per_day

Inbound interactions being put on hold by agent(s) for the day

x

in_calls_first_time_put_on_hold_per_day

Unique inbound interactions being put on hold by agent(s) for the day

x

in_calls_rejected_per_day

Inbound calls rejected or unanswered by agents for the day

x

in_calls_abandoned_ringing_per_day

Inbound calls abandoned while ringing for the day

x

in_calls_dropped_ringing_per_day

Inbound calls dropped by system while ringing for the day

x

in_calls_active_on_agents (renamed from in_calls_talking)

Inbound interactions currently handled by agents

x

in_calls_disconnected_talking_per_day

Inbound calls released by callers for the day

x

in_calls_dropped_talking_per_day

Inbound calls released by agents for the day

x

in_calls_duration_average_per_day

Inbound calls duration average for the day

x

in_calls_duration_total_per_day

Inbound calls duration total for the day

x

in_calls_transferred_per_day

Inbound interactions transferred by agents for the day

x

in_average_speed_of_answer

For calls, average speed of answer. For emails, average time to reply

x

calls_average_handling_time_per_day

Average Handle time

x

calls_average_acw_time_per_day

Average ACW Time

x

agent_call_handling_rate

Call handling rate per hour

x

in_callbacks_requested_per_day

Callbacks requested for the day

x

in_callbacks_waiting

Callbacks currently waiting in queue

x

Records (lists, outbound campaigns, inbound services)

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

records_total

Total number of records in active lists

X

records_completed

Completed records in active lists

X

records_with_assigned_agents_completed

Completed records with personal agent assignments

X

records_remaining

Remaining records in active lists

X

records_quota

Quota of successes for the calling list quota group

X

records_successes

Number of records with a success disposition

X

records_out_of_quota

Number of records in quota groups that reached quota limits

X

records_with_assigned_agents_remaining

Remaining rercords with personal agent assignments

X

records_in_dnc

Number of records excluded by DNC lists from Active Lists

X

records_attempted_per_day

Records attempted for the day

X

records_attempted_ratio_per_day

Percentage of records attempted for the day

X

records_accepted_per_day

Records previewed for the day

X

records_skipped_per_day

Records skipped for the day

X

records_skipped_ratio_per_day

Percentage of records skipped for the day

X

records_completed_per_day

Records completed for the day

X

records_completed_ratio_per_day

Percentage of records completed for the day

X

records_completed_ratio

Percentage of records completed in active lists

X

records_progress

Records state chart

X

records_dialable

Records Dialable Right Now

X

records_expired

Records Expired

X

Campaign state (Outbound)

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

out_campaign_mode

Campaign mode

X

out_campaign_duration_forecast

Estimated campaign duration

X

out_average_success_rate

Average Success Rate - percentage of successful call attempts

X

Dispositions

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

calls_dispositions_per_day

X

calls_dispositions_ratio_per_day

X

Calls (Outbound Dialer)

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

out_calls_current_call_rate

Outbound current calling rate

X

out_calls_placed_per_day

Outbound call attempts for the day

X

out_calls_in_progress

Outbound call attempts currently in progress

X

x

X

out_calls_failed_per_day

Outbound calls attemtps failed fo the day

x

out_calls_answered_per_day

Outbound successful calls attempts for the day

x

X

out_calls_answered_ratio_per_day

Percentage of outbound successful call attempts for the day

X

x

X

out_calls_in_ivr

Outbound calls currently in IVR

x

out_calls_self_serviced_per_day

Outbound calls self serviced for the day

x

out_calls_abandoned_in_ivr_per_day

Outbound calls abandoned in IVR for the day

X

out_calls_abandoned_in_ivr_ratio_per_day

Percentage of outbound calls abandoned in IVR for the day

X

out_calls_dropped_in_ivr_per_day

Outbound calls dropped in IVR for the day

X

out_calls_queued_per_day

Outbound calls queued for the day

x

out_calls_waiting

Outbound calls currently in queue

x

out_calls_abandoned_in_queue_per_day

Outbound calls abandoned in queue for the day

X

out_calls_abandoned_in_queue_ratio_per_day

Percentage of outbound calls abandoned in queue for the day

X

out_calls_dropped_in_queue_per_day

Outbound calls dropped in queue for the day

X

out_calls_unattended_per_day

Outbound answered calls that did not connect to agent in compliance time, per day

X

out_calls_unattended_ratio_per_day

Percentage of calls that did not connect to agent in compliance time, per day

x

out_calls_routed_per_day

Outbound calls routed to agents for the day

x

out_calls_ringing

Outbound calls delivered to agents and currently ringing

x

out_calls_abandoned_ringing_per_day

Outbound calls abandoned while ringing for the day

X

out_calls_dropped_ringing_per_day

Outbound calls dropped while ringing for the day

X

out_calls_duration_average_per_day

Outbound calls duration average for the day

x

out_calls_duration_total_per_day

Outbound calls duration total for the day

x

out_calls_rejected_per_day

Outbound calls rejected or unanswered by agents for the day

X

x

out_calls_handled_per_day

Outbound interactions handled by agents for the day. For email - number of unsolicited emails and follow-up responses.

x

out_calls_active_on_agents (renamed from out_calls_talking)

Outbound interactions currently handled by agents

x

out_calls_disconnected_talking_per_day

Outbound calls released by remote party for the day

x

out_calls_dropped_talking_per_day

Outbound calls released by agent for the day

x

out_calls_transferred_per_day

Outbound calls transferred by agents for the day

x

out_calls_in_progress (renamed from out_calls_in_progress_or_active)

Outbound interactions in any stage

x

out_calls_abandoned_per_day

Outbound calls abandoned at any stage for the day

X

out_calls_abandoned_ratio_per_day

Percentage of outbound calls abandoned at any stage for the day

X

Email

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

in_emails_joined_existing_cases (renamed from in_emails_joined_existing_queue)

number of inbound emails joined to already existing case, per day

x

in_email_received_new_per_day

Inbound interactions received for the day for new cases

x

in_email_carried_over

Inbound emails carried over from previous day

x

in_email_carried_over_new

Inbound emails carried over from previous day for new cases

x

in_email_offered_per_day

Inbound emails offered to agent for the day

x

in_email_rejected_per_day

Inbound emails unanswered for the day

x

in_email_pulled_per_day

Inbound emails pulled by agent for the day

x

in_email_processed_replied_per_day

Inbound emails replied for the day

x

in_email_processed_noreply_per_day

Inbound emails closed without reply for the day

x

in_email_handled_new_per_day

Number of new emails processed by agents, including replied, closed without reply, transferred and service changes

x

in_email_waiting_in_personal_queues

Inbound emails currently on agents, saved in personal queues

x

in_email_waiting_in_pq_breached_sla

Inbound emails currently on agents, saved in personal queues, waiting in excess of SLA time

x

out_email_waiting_in_personal_queues

Outbound emails currently on agents, saved in personal queues

x

in_service_changed_per_day

Number of interactions recategorized to a different service by agents

x

in_service_change_received_per_day

Number of interactions re-categorized from a different service by agents

x

in_email_spam

Number of interactions re-categorized as spam by agents

x

in_email_trash

Number of interactions re-categorized as trash by agents

x

Configuration and runtime attributes

Protocol Name

Name

Applicable to object type

Campaign/Service type

Item

User

Team

Service

Calling List

Calling List Quota

Inbound

Outb - Preview

Outb - Predictive

Outb - SMS Auto

Email

item_id

X

user_id

X

team_id

X

service_id

X

list_id

X

name

X

firstname

X

lastname

X

login_id

X

extension

X

team_name

X

is_agent

X

is_super

X

is_mobil

X

is_logged

X

login_time

X

acd_state

X

state_duration

X

reason

X

acd_next_state

X

next_reason

X

active_item_id

X

active_item_service_id

X

active_item_service_name

X

active_item_media_type

X

active_item_state

X

active_item_direction

X

active_item_party_name

X

active_item_party_firstname

X

active_item_party_lastname

X

active_item_is_flagged

X

active_item_qm_monitor_user

X

active_item_qm_monitor_mode

X

active_item_qm_monitor_item_id

X

active_item_qm_monitored_item_id

X

active_item_talk_duration

X

active_item_hold_duration

X

active_item_sentiment

X

items

X

media_type

X

state

X

direction

X

service_name

X

party_name

X

party_firstname

X

party_lastname

X

is_flagged

X

qm_is_recording

X

qm_monitor_user

X

>

qm_monitor_mode

X

qm_monitor_item_id

X

qm_monitored_item_id

X

talk_duration

X

hold_duration

X

priority

X

state_reason

X

is_enabled

X

ratio

X

outbound_campaign_link_group

X

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Revision as of 16:49, 26 August 2021

Contents

List of Real-Time Statistics

Agents (in a team)

Calendar entries

Calls (Inbound)

Records (lists, outbound campaigns, inbound services)

Campaign state (Outbound)

Dispositions

Calls (Outbound Dialer)

Email

Configuration and runtime attributes

@@ Line 12: / Line 12: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 26: / Line 26: @@
 |
-<center>'''Item'''</center>
+<center>'''Item'''</center> <!--1-->
 |
-<center>'''User'''</center>
+<center>'''User'''</center> <!--2-->
 |
-<center>'''Team'''</center>
+<center>'''Team'''</center> <!--3-->
 |
-<center>'''Service'''</center>
+<center>'''Service'''</center> <!--4-->
-|
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>--> <!--5-->
 |
-<center>'''Calling List'''</center>
+<center>'''Calling List'''</center> <!--6-->
 |
-<center>'''Calling List Quota'''</center>
+<center>'''Calling List Quota'''</center> <!--7-->
 |
-<center>'''Inbound'''</center>
+<center>'''Inbound'''</center> <!--8-->
 |
-<center>'''Outb - Preview'''</center>
+<center>'''Outb - Preview'''</center> <!--9-->
 |
-<center>'''Outb - Predictive'''</center>
+<center>'''Outb - Predictive'''</center> <!--10-->
 |
-<center>'''Outb - SMS Auto'''</center>
+<center>'''Outb - SMS Auto'''</center> <!--11-->
 |
-<center>'''Email'''</center>
+<center>'''Email'''</center> <!--12-->
 |-
 |
-agents_logged
+agents_logged <!--1-->
 |
-Logged-in agents
+Logged-in agents<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
-<center>x</center>
+<!--<center>x</center>--><!--7-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--8-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--9-->
 |
-<center>x</center>
+<center>x</center><!--10-->
 |
-<center>x</center>
+<center>x</center><!--11-->
 |
-<center>x</center>
+<center>x</center><!--12-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--13-->
 |
-<center>x</center>
+<center>x</center><!--14-->
 |-
 |
-agents_busy
+agents_busy<!--1-->
 |
-Busy agents
+Busy agents<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--8-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--9-->
 |
-<center>x</center>
+<center>x</center><!--10-->
 |
-<center>x</center>
+<center>x</center><!--11-->
 |
-<center>x</center>
+<center>x</center><!--12-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--13-->
 |
-<center>x</center>
+<center>x</center><!--14-->
 |-
 |
-agents_in_wrap_up
+agents_in_wrap_up<!--1-->
 |
-Agents in ACW state
+Agents in ACW state<!--2-->
 |
+<!--3-->
+|
+<!--4-->
+|
+<center>x</center><!--5-->
 |
+<center>x</center><!--6-->
+<!--|-->
+<!--7-->
+|
+<!--8-->
 |
-<center>x</center>
+<!--9-->
+|
+<center>x</center><!--10-->
 |
-<center>x</center>
+<center>x</center><!--11-->
 |
+<center>x</center><!--12-->
 |
+<!--13-->
+|
+<center>x</center><!--14-->
+|-
 |
+counted by "capacity" object<!--1-->
 |
-<center>x</center>
+Number of interactions on agent<!--2-->
 |
-<center>x</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
+<center>&nbsp;</center><!--5-->
 |
-<center>x</center>
+<center>&nbsp;</center><!--6-->
+<!--|-->
+<!--<center></center>--><!--7-->
-|-
 |
-counted by "capacity" object
+<center>&nbsp;</center><!--8-->
 |
-Number of interactions on agent
+<center>&nbsp;</center><!--9-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--10-->
 |
-<center>x</center>
+<center>x</center><!--11-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--12-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--13-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--14-->
+|-
 |
-<center>&nbsp;</center>
+agents_busy_on_service<!--1-->
 |
-<center>&nbsp;</center>
+Agents busy with interactions of this service<!--2-->
-|
-<center>x</center>
-|
-<center>x</center>
-|
-<center>x</center>
-|
-<center>&nbsp;</center>
-|
-<center>x</center>
-|-
 |
-agents_busy_on_service
+<center>&nbsp;</center><!--3-->
 |
-Agents busy with interactions of this service
+<center>&nbsp;</center><!--4-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--5-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
-<center>x</center>
+<center>&nbsp;</center><!--8-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--9-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--10-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--11-->
 |
-<center>x</center>
+<center>&nbsp;</center><!--12-->
 |
-<center>x</center>
+<center>&nbsp;</center><!--13-->
 |
-<center>&nbsp;</center>
+<center>x</center><!--14-->
-|
-<center>&nbsp;</center>
-|
-<center>x</center>
 |-
 |
-agents_ready
+agents_ready<!--1-->
 |
@@ Line 289: / Line 289: @@
 <center>x</center>
-|
+<!--|-->
-<center>x</center>
+<!--<center>x</center>-->
 |
@@ Line 315: / Line 315: @@
 |-
 |
-agents_not_ready
+agents_not_ready<!--1-->
 |
-Not Ready agents
+Not Ready agents<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 358: / Line 358: @@
 |-
 |
-agent_occupancy
+agent_occupancy<!--1-->
 |
-Occupancy in campaign/service
+Occupancy in campaign/service<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
@@ Line 401: / Line 401: @@
 |-
 |
-agent_average_idle_time
+agent_average_idle_time<!--1-->
 |
-Average idle time
+Average idle time<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
@@ Line 444: / Line 444: @@
 |-
 |
-agent_idle_time
+agent_idle_time<!--1-->
 |
-Agent idle time
+Agent idle time<!--2-->
 |
+<!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
+<!--5-->
 |
+<!--6-->
+<!--|-->
+<!--7-->
 |
+<!--8-->
 |
+<!--9-->
-|
 |
-<center>x</center>
+<center>x</center><!--10-->
 |
-<center>x</center>
+<center>x</center><!--11-->
 |
-<center>x</center>
+<center>x</center><!--12-->
 |
+<!--13-->
 |
 |-
 |
-agent_preview_duration
+agent_preview_duration<!--1-->
 |
@@ Line 496: / Line 496: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 522: / Line 522: @@
 |-
 |
-agent_average_preview_time
+agent_average_preview_time<!--1-->
 |
@@ Line 539: / Line 539: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 565: / Line 565: @@
 |-
 |
-agent_success_ratio_per_day
+agent_success_ratio_per_day<!--1-->
 |
@@ Line 582: / Line 582: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 608: / Line 608: @@
 |-
 |
-agent_total_break_time
+agent_total_break_time<!--1-->
 |
@@ Line 625: / Line 625: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 651: / Line 651: @@
 |-
 |
-agent_total_busy_time
+agent_total_busy_time<!--1-->
 |
@@ Line 668: / Line 668: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 694: / Line 694: @@
 |-
 |
-agent_total_ACW_time
+agent_total_ACW_time<!--1-->
 |
@@ Line 711: / Line 711: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 737: / Line 737: @@
 |-
 |
-agent_total_ready_time
+agent_total_ready_time<!--1-->
 |
-My Ready Time
+My Ready Time<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--5-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
@@ Line 779: / Line 779: @@
 |-
 |
-agent_fcr
+agent_fcr<!--1-->
 |
-First Call Resolution
+First Call Resolution<!--2-->
 |
+<!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
+<!--|-->
+<!--7-->
 |
+<!--8-->
 |
+<!--9-->
-|
 |
+<!--10-->
 |
+<!--11-->
 |
+<!--12-->
 |
+<!--13-->
 |
 |-
 |
-agent_nps
+agent_nps<!--1-->
 |
-Net Promoter Score
+Net Promoter Score<!--2-->
 |
+<!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
 |
@@ Line 847: / Line 847: @@
 |-
 |
-agent_csat
+agent_csat<!--1-->
 |
-Customer Satisfaction
+Customer Satisfaction<!--2-->
 |
+<!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
-|
+<!--|-->
 |
+<!--8-->
 |
+<!--9-->
 |
+<!--10-->
 |
+<!--11-->
 |
+<!--12-->
 |
+<!--13-->
 |
+<!--14-->
 |-
 |
-agent_cm1
+agent_cm1<!--1-->
 |
-Custom Survey Metric 1
+Custom Survey Metric 1<!--2-->
 |
+<!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
+<!--|-->
+<!--7-->
 |
+<!--8-->
 |
+<!--9-->
-|
 |
@@ Line 914: / Line 914: @@
 |-
-|agent_cm2
+|agent_cm2<!--1-->
 |
-Custom Survey Metric 2
+Custom Survey Metric 2<!--2-->
 |
+<!--3-->
 |
-<center>x</center>
+<center>x</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>x</center>
+<center>x</center><!--6-->
+<!--|-->
+<!--7-->
 |
+<!--8-->
 |
+<!--9-->
-|
 |
+<!--10-->
 |
@@ Line 948: / Line 948: @@
 |-
 |
-top_dispositions_per_day
+top_dispositions_per_day<!--1-->
 |
-Most Frequent Dispositions
+Most Frequent Dispositions<!--2-->
 |
+<!--3-->
-|
-<center>x</center>
 |
+<center>x</center><!--4-->
 |
+<!--5-->
 |
+<!--6-->
+<!--|-->
+<!--7-->
 |
+<!--8-->
 |
@@ Line 980: / Line 980: @@
 |-
 |
-team_success_ratio_per_day
+team_success_ratio_per_day<!--1-->
 |
-My Team Success Rate
+My Team Success Rate<!--2-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--3-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--4-->
 |
-<center>x</center>
+<center>x</center><!--5-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--6-->
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--8-->
 |
-<center>&nbsp;</center>
+<center>&nbsp;</center><!--9-->
 |
-<center>x</center>
+<center>x</center><!--10-->
 |
@@ Line 1,023: / Line 1,023: @@
 |}
-== Calendar entries ==
+<!--TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO-->
+== Calendar entries ==
 {| class="prettytable"
 |-
@@ Line 1,032: / Line 1,033: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 1,040: / Line 1,041: @@
 |-
 |
+<!--1-->
 |
+<!--2-->
 |
-<center>'''Item'''</center>
+<center>'''Item'''</center><!--3-->
 |
@@ Line 1,057: / Line 1,058: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>-->
 |
@@ Line 1,083: / Line 1,084: @@
 |-
 |
-agent_calendar_pending
+agent_calendar_pending<!--1-->
 |
@@ Line 1,100: / Line 1,101: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--7-->
 |
@@ Line 1,126: / Line 1,127: @@
 |-
 |
-agent_calendar_overdue
+agent_calendar_overdue<!--|-->
 |
-Calendar reminders in the past
+Calendar reminders in the past<!--2-->
 |
@@ Line 1,143: / Line 1,144: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--|-->
 |
@@ Line 1,169: / Line 1,170: @@
 |}
-== Calls (Inbound) ==
+<!-- TABLE THREE TABLE THREE TABLE THREE TABLE THREE TABLE THREE TABLE THREE TABLE THREE -->
+== Calls (Inbound) ==
 {| class="prettytable"
 |-
@@ Line 1,178: / Line 1,180: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 1,186: / Line 1,188: @@
 |-
 |
+<!--|-->
 |
+<!--2-->
 |
@@ Line 1,203: / Line 1,205: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>-->
 |
@@ Line 1,229: / Line 1,231: @@
 |-
 |
-in_calls_received_per_day
+in_calls_received_per_day<!--|-->
 |
@@ Line 1,246: / Line 1,248: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,272: / Line 1,274: @@
 |-
 |
-in_transfers_received_per_day
+in_transfers_received_per_day<!--|-->
 |
@@ Line 1,289: / Line 1,291: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,315: / Line 1,317: @@
 |-
 |
-out_transfers_received_per_day
+out_transfers_received_per_day<!--|-->
 |
@@ Line 1,330: / Line 1,332: @@
 <center>x</center>
-|
+<!--|-->
 |
@@ Line 1,349: / Line 1,351: @@
 |-
 |
-in_calls_in_ivr
+in_calls_in_ivr<!--|-->
 |
@@ Line 1,366: / Line 1,368: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,392: / Line 1,394: @@
 |-
 |
-in_calls_self_serviced_per_day
+in_calls_self_serviced_per_day<!--|-->
 |
@@ Line 1,409: / Line 1,411: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,435: / Line 1,437: @@
 |-
 |
-in_calls_abandoned_in_ivr_per_day
+in_calls_abandoned_in_ivr_per_day<!--|-->
 |
@@ Line 1,452: / Line 1,454: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>--><!--|-->
 |
@@ Line 1,478: / Line 1,480: @@
 |-
 |
-in_calls_abandoned_total_per_day
+in_calls_abandoned_total_per_day<!--|-->
 |
@@ Line 1,495: / Line 1,497: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,521: / Line 1,523: @@
 |-
 |
-in_calls_abandoned_percent_per_day
+in_calls_abandoned_percent_per_day<!--|-->
 |
@@ Line 1,538: / Line 1,540: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,564: / Line 1,566: @@
 |-
 |
-in_calls_dropped_in_ivr_per_day
+in_calls_dropped_in_ivr_per_day<!--|-->
 |
@@ Line 1,581: / Line 1,583: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center><-->
 |
@@ Line 1,607: / Line 1,609: @@
 |-
 |
-in_calls_queued_per_day
+in_calls_queued_per_day<!--|-->
 |
@@ Line 1,624: / Line 1,626: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,650: / Line 1,652: @@
 |-
 |
-in_calls_first_time_queued_per_day
+in_calls_first_time_queued_per_day<!--|-->
 |
@@ Line 1,667: / Line 1,669: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
 <center>&nbsp;</center>
@@ Line 1,693: / Line 1,695: @@
 |-
 |
-in_calls_waiting
+in_calls_waiting<!--|-->
 |
@@ Line 1,710: / Line 1,712: @@
 <center>x</center>
-|
+<!--|-->
-<center>x</center>
+<!--<center>x</center>-->
 |
@@ Line 1,736: / Line 1,738: @@
 |-
 |
-in_calls_in_progress (renamed from in_calls_waiting_or_active, merged with in_email_waiting_in_all_queues)
+in_calls_in_progress (renamed from in_calls_waiting_or_active, merged with in_email_waiting_in_all_queues)<!--|-->
 |
@@ Line 1,753: / Line 1,755: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,779: / Line 1,781: @@
 |-
 |
-in_calls_abandoned_in_queue_per_day
+in_calls_abandoned_in_queue_per_day<!--|-->
 |
@@ Line 1,796: / Line 1,798: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,822: / Line 1,824: @@
 |-
 |
-in_calls_abandoned_in_queue_ratio_per_day
+in_calls_abandoned_in_queue_ratio_per_day<!--|-->
 |
@@ Line 1,839: / Line 1,841: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,865: / Line 1,867: @@
 |-
 |
-in_calls_short_abandoned_in_queue_per_day
+in_calls_short_abandoned_in_queue_per_day<!--|-->
 |
@@ Line 1,882: / Line 1,884: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,908: / Line 1,910: @@
 |-
 |
-in_calls_short_abandoned_in_queue_ratio_per_day
+in_calls_short_abandoned_in_queue_ratio_per_day<!--|-->
 |
@@ Line 1,925: / Line 1,927: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,951: / Line 1,953: @@
 |-
 |
-in_calls_dropped_in_queue_per_day
+in_calls_dropped_in_queue_per_day<!--|-->
 |
@@ Line 1,968: / Line 1,970: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 1,994: / Line 1,996: @@
 |-
 |
-service_level
+service_level<!--|-->
 |
@@ Line 2,011: / Line 2,013: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,037: / Line 2,039: @@
 |-
 |
-service_level_per_day
+service_level_per_day<!--|-->
 |
@@ Line 2,051: / Line 2,053: @@
 <center>x</center>
-|
+<!--|-->
 |
@@ Line 2,070: / Line 2,072: @@
 |-
 |
-service_level_target
+service_level_target<!--|-->
 |
@@ Line 2,087: / Line 2,089: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,113: / Line 2,115: @@
 |-
 |
-service_level_threshold_time
+service_level_threshold_time<!--|-->
 |
@@ Line 2,130: / Line 2,132: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,156: / Line 2,158: @@
 |-
 |
-in_max_wait_time
+in_max_wait_time<!--|-->
 |
@@ Line 2,173: / Line 2,175: @@
 <center>x</center>
-|
+<!--|-->
-<center>x</center>
+<!--<center>x</center>-->
 |
@@ Line 2,199: / Line 2,201: @@
 |-
 |
-in_ewt
+in_ewt<!--|-->
 |
@@ Line 2,216: / Line 2,218: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,242: / Line 2,244: @@
 |-
 |
-in_calls_routed_per_day
+in_calls_routed_per_day<!--|-->
 |
@@ Line 2,259: / Line 2,261: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,285: / Line 2,287: @@
 |-
 |
-in_calls_ringing
+in_calls_ringing<!--|-->
 |
@@ Line 2,302: / Line 2,304: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,328: / Line 2,330: @@
 |-
 |
-in_calls_handled_per_day
+in_calls_handled_per_day<!--|-->
 |
@@ Line 2,345: / Line 2,347: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,371: / Line 2,373: @@
 |-
 |
-in_calls_handled_percent_per_day
+in_calls_handled_percent_per_day<!--|-->
 |
@@ Line 2,385: / Line 2,387: @@
 <center>x</center>
-|
+<!--|-->
 |
@@ Line 2,404: / Line 2,406: @@
 |-
 |
-in_calls_first_time_handled_per_day
+in_calls_first_time_handled_per_day <!--|-->
 |
@@ Line 2,421: / Line 2,423: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,447: / Line 2,449: @@
 |-
 |
-in_calls_put_on_hold_per_day
+in_calls_put_on_hold_per_day<!--|-->
 |
@@ Line 2,464: / Line 2,466: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,490: / Line 2,492: @@
 |-
 |
-in_calls_first_time_put_on_hold_per_day
+in_calls_first_time_put_on_hold_per_day<!--|-->
 |
@@ Line 2,507: / Line 2,509: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,533: / Line 2,535: @@
 |-
 |
-in_calls_rejected_per_day
+in_calls_rejected_per_day<!--|-->
 |
@@ Line 2,550: / Line 2,552: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,576: / Line 2,578: @@
 |-
 |
-in_calls_abandoned_ringing_per_day
+in_calls_abandoned_ringing_per_day<!--|-->
 |
@@ Line 2,593: / Line 2,595: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,619: / Line 2,621: @@
 |-
 |
-in_calls_dropped_ringing_per_day
+in_calls_dropped_ringing_per_day<!--|-->
 |
@@ Line 2,636: / Line 2,638: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,662: / Line 2,664: @@
 |-
 |
-in_calls_active_on_agents (renamed from in_calls_talking)
+in_calls_active_on_agents (renamed from in_calls_talking)<!--|-->
 |
@@ Line 2,679: / Line 2,681: @@
 <center>x</center>
-|
+<!--|-->
-<center>x</center>
+<!--<center>x</center>-->
 |
@@ Line 2,705: / Line 2,707: @@
 |-
 |
-in_calls_disconnected_talking_per_day
+in_calls_disconnected_talking_per_day<!--|-->
 |
@@ Line 2,722: / Line 2,724: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,748: / Line 2,750: @@
 |-
 |
-in_calls_dropped_talking_per_day
+in_calls_dropped_talking_per_day<!--|-->
 |
@@ Line 2,765: / Line 2,767: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,791: / Line 2,793: @@
 |-
 |
-in_calls_duration_average_per_day
+in_calls_duration_average_per_day<!--|-->
 |
@@ Line 2,808: / Line 2,810: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,834: / Line 2,836: @@
 |-
 |
-in_calls_duration_total_per_day
+in_calls_duration_total_per_day<!--|-->
 |
@@ Line 2,851: / Line 2,853: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,877: / Line 2,879: @@
 |-
 |
-in_calls_transferred_per_day
+in_calls_transferred_per_day<!--|-->
 |
@@ Line 2,894: / Line 2,896: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,920: / Line 2,922: @@
 |-
 |
-in_average_speed_of_answer
+in_average_speed_of_answer<!--|-->
 |
@@ Line 2,937: / Line 2,939: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 2,963: / Line 2,965: @@
 |-
 |
-calls_average_handling_time_per_day
+calls_average_handling_time_per_day<!--|-->
 |
@@ Line 2,980: / Line 2,982: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,006: / Line 3,008: @@
 |-
 |
-calls_average_acw_time_per_day
+calls_average_acw_time_per_day<!--|-->
 |
@@ Line 3,023: / Line 3,025: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,049: / Line 3,051: @@
 |-
 |
-agent_call_handling_rate
+agent_call_handling_rate<!--|-->
 |
@@ Line 3,066: / Line 3,068: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,092: / Line 3,094: @@
 |-
 |
-in_callbacks_requested_per_day
+in_callbacks_requested_per_day<!--|-->
 |
@@ Line 3,109: / Line 3,111: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,135: / Line 3,137: @@
 |-
 |
-in_callbacks_waiting
+in_callbacks_waiting<!--|-->
 |
@@ Line 3,152: / Line 3,154: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,178: / Line 3,180: @@
 |}
+<!--TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR
+-->
 == Records (lists, outbound campaigns, inbound services) ==
 {| class="prettytable"
@@ Line 3,187: / Line 3,191: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 3,194: / Line 3,198: @@
 |-
-|
+|<!--|-->
@@ Line 3,212: / Line 3,216: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>-->
 |
@@ Line 3,238: / Line 3,242: @@
 |-
 |
-records_total
+records_total<!--|-->
 |
@@ Line 3,255: / Line 3,259: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,281: / Line 3,285: @@
 |-
 |
-records_completed
+records_completed<!--|-->
 |
@@ Line 3,298: / Line 3,302: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>|-->
 |
@@ Line 3,324: / Line 3,328: @@
 |-
 |
-records_with_assigned_agents_completed
+records_with_assigned_agents_completed<!--|-->
 |
@@ Line 3,341: / Line 3,345: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,367: / Line 3,371: @@
 |-
 |
-records_remaining
+records_remaining<!--|-->
 |
@@ Line 3,384: / Line 3,388: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,410: / Line 3,414: @@
 |-
 |
-records_quota
+records_quota<!--|-->
 |
@@ Line 3,427: / Line 3,431: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,453: / Line 3,457: @@
 |-
 |
-records_successes
+records_successes<!--|-->
 |
@@ Line 3,470: / Line 3,474: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>|-->
 |
@@ Line 3,496: / Line 3,500: @@
 |-
 |
-records_out_of_quota
+records_out_of_quota<!--|-->
 |
@@ Line 3,513: / Line 3,517: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,539: / Line 3,543: @@
 |-
 |
-records_with_assigned_agents_remaining
+records_with_assigned_agents_remaining<!--|-->
 |
@@ Line 3,556: / Line 3,560: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,582: / Line 3,586: @@
 |-
 |
-records_in_dnc
+records_in_dnc<!--|-->
 |
@@ Line 3,599: / Line 3,603: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,625: / Line 3,629: @@
 |-
 |
-records_attempted_per_day
+records_attempted_per_day<!--|-->
 |
@@ Line 3,642: / Line 3,646: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,668: / Line 3,672: @@
 |-
 |
-records_attempted_ratio_per_day
+records_attempted_ratio_per_day<!--|-->
 |
@@ Line 3,685: / Line 3,689: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,711: / Line 3,715: @@
 |-
 |
-records_accepted_per_day
+records_accepted_per_day<!--|-->
 |
@@ Line 3,728: / Line 3,732: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--|<center>&nbsp;</center>|-->
 |
@@ Line 3,754: / Line 3,758: @@
 |-
 |
-records_skipped_per_day
+records_skipped_per_day<!--|-->
 |
@@ Line 3,771: / Line 3,775: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,797: / Line 3,801: @@
 |-
 |
-records_skipped_ratio_per_day
+records_skipped_ratio_per_day<!--|-->
 |
@@ Line 3,814: / Line 3,818: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,840: / Line 3,844: @@
 |-
 |
-records_completed_per_day
+records_completed_per_day<!--|-->
 |
@@ Line 3,857: / Line 3,861: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,883: / Line 3,887: @@
 |-
 |
-records_completed_ratio_per_day
+records_completed_ratio_per_day<!--|-->
 |
@@ Line 3,900: / Line 3,904: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,926: / Line 3,930: @@
 |-
 |
-records_completed_ratio
+records_completed_ratio<!--|-->
 |
@@ Line 3,943: / Line 3,947: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 3,969: / Line 3,973: @@
 |-
 |
-records_progress
+records_progress<!--|-->
 |
@@ Line 3,986: / Line 3,990: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,012: / Line 4,016: @@
 |-
 |
-records_dialable
+records_dialable<!--|-->
 |
@@ Line 4,029: / Line 4,033: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,055: / Line 4,059: @@
 |-
 |
-records_expired
+records_expired<!--|-->
 |
@@ Line 4,072: / Line 4,076: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,097: / Line 4,101: @@
 |}
+<!--TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE-->
 == Campaign state (Outbound) ==
@@ Line 4,107: / Line 4,113: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 4,132: / Line 4,138: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>-->
 |
@@ Line 4,158: / Line 4,164: @@
 |-
 |
-out_campaign_mode
+out_campaign_mode<!--|-->
 |
@@ Line 4,175: / Line 4,181: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,201: / Line 4,207: @@
 |-
 |
-out_campaign_duration_forecast
+out_campaign_duration_forecast<!--|-->
 |
@@ Line 4,218: / Line 4,224: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
 <center>&nbsp;</center>
@@ Line 4,244: / Line 4,250: @@
 |-
 |
-out_average_success_rate
+out_average_success_rate<!--|-->
 |
@@ Line 4,261: / Line 4,267: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,286: / Line 4,292: @@
 |}
+<!--TABLE SIX TABLE SIX TABLE SIX TABLE SIX TABLE SIX TABLE SIX TABLES SIX TABLE SIX TABLE SIX-->
 == Dispositions ==
@@ Line 4,296: / Line 4,304: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 4,321: / Line 4,329: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>-->
 |
@@ Line 4,347: / Line 4,355: @@
 |-
 |
-calls_dispositions_per_day
+calls_dispositions_per_day<!--|-->
 |
@@ Line 4,364: / Line 4,372: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,390: / Line 4,398: @@
 |-
 |
-calls_dispositions_ratio_per_day
+calls_dispositions_ratio_per_day<!--|-->
 |
@@ Line 4,407: / Line 4,415: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,432: / Line 4,440: @@
 |}
+<!-- TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN -->
 == Calls (Outbound Dialer) ==
@@ Line 4,442: / Line 4,452: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 4,467: / Line 4,477: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>'''Aux Skill'''</center>-->
 |
@@ Line 4,493: / Line 4,503: @@
 |-
 |
-out_calls_current_call_rate
+out_calls_current_call_rate<!--|-->
 |
@@ Line 4,510: / Line 4,520: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--|-->
 |
@@ Line 4,536: / Line 4,546: @@
 |-
 |
-out_calls_placed_per_day
+out_calls_placed_per_day<!--|-->
 |
@@ Line 4,553: / Line 4,563: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 4,579: / Line 4,588: @@
 |-
 |
-out_calls_in_progress
+out_calls_in_progress<!--|-->
 |
@@ Line 4,596: / Line 4,605: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 4,622: / Line 4,630: @@
 |-
 |
-out_calls_failed_per_day
+out_calls_failed_per_day<!--|-->
 |
@@ Line 4,639: / Line 4,647: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 4,665: / Line 4,672: @@
 |-
 |
-out_calls_answered_per_day
+out_calls_answered_per_day<!--|-->
 |
@@ Line 4,682: / Line 4,689: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 4,708: / Line 4,714: @@
 |-
 |
-out_calls_answered_ratio_per_day
+out_calls_answered_ratio_per_day<!--|-->
 |
@@ Line 4,725: / Line 4,731: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,751: / Line 4,757: @@
 |-
 |
-out_calls_in_ivr
+out_calls_in_ivr<!--|-->
 |
@@ Line 4,768: / Line 4,774: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,794: / Line 4,800: @@
 |-
 |
-out_calls_self_serviced_per_day
+out_calls_self_serviced_per_day<!--|-->
 |
@@ Line 4,811: / Line 4,817: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,837: / Line 4,843: @@
 |-
 |
-out_calls_abandoned_in_ivr_per_day
+out_calls_abandoned_in_ivr_per_day<!--|-->
 |
@@ Line 4,854: / Line 4,860: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--<center>&nbsp;</center>-->
 |
@@ Line 4,880: / Line 4,886: @@
 |-
 |
-out_calls_abandoned_in_ivr_ratio_per_day
+out_calls_abandoned_in_ivr_ratio_per_day<!--|-->
 |
@@ Line 4,897: / Line 4,903: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 4,923: / Line 4,928: @@
 |-
 |
-out_calls_dropped_in_ivr_per_day
+out_calls_dropped_in_ivr_per_day<!--|-->
 |
@@ Line 4,940: / Line 4,945: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 4,966: / Line 4,970: @@
 |-
 |
-out_calls_queued_per_day
+out_calls_queued_per_day<!--|-->
 |
@@ Line 4,983: / Line 4,987: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,009: / Line 5,012: @@
 |-
 |
-out_calls_waiting
+out_calls_waiting<!--|-->
 |
@@ Line 5,026: / Line 5,029: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,052: / Line 5,054: @@
 |-
 |
-out_calls_abandoned_in_queue_per_day
+out_calls_abandoned_in_queue_per_day<!--|-->
 |
@@ Line 5,069: / Line 5,071: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,095: / Line 5,096: @@
 |-
 |
-out_calls_abandoned_in_queue_ratio_per_day
+out_calls_abandoned_in_queue_ratio_per_day<!--|-->
 |
@@ Line 5,112: / Line 5,113: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,138: / Line 5,138: @@
 |-
 |
-out_calls_dropped_in_queue_per_day
+out_calls_dropped_in_queue_per_day<!--|-->
 |
@@ Line 5,155: / Line 5,155: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,181: / Line 5,180: @@
 |-
 |
-out_calls_unattended_per_day
+out_calls_unattended_per_day<!--|-->
 |
@@ Line 5,198: / Line 5,197: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,224: / Line 5,222: @@
 |-
 |
-out_calls_unattended_ratio_per_day
+out_calls_unattended_ratio_per_day<!--|-->
 |
@@ Line 5,241: / Line 5,239: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,267: / Line 5,264: @@
 |-
 |
-out_calls_routed_per_day
+out_calls_routed_per_day<!--|-->
 |
@@ Line 5,284: / Line 5,281: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,310: / Line 5,306: @@
 |-
 |
-out_calls_ringing
+out_calls_ringing<!--|-->
 |
@@ Line 5,327: / Line 5,323: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,353: / Line 5,348: @@
 |-
 |
-out_calls_abandoned_ringing_per_day
+out_calls_abandoned_ringing_per_day<!--|-->
 |
@@ Line 5,370: / Line 5,365: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,396: / Line 5,390: @@
 |-
 |
-out_calls_dropped_ringing_per_day
+out_calls_dropped_ringing_per_day<!--|-->
 |
@@ Line 5,413: / Line 5,407: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,439: / Line 5,432: @@
 |-
 |
-out_calls_duration_average_per_day
+out_calls_duration_average_per_day<!--|-->
 |
@@ Line 5,456: / Line 5,449: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,482: / Line 5,474: @@
 |-
 |
-out_calls_duration_total_per_day
+out_calls_duration_total_per_day<!--|-->
 |
@@ Line 5,499: / Line 5,491: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,525: / Line 5,516: @@
 |-
 |
-out_calls_rejected_per_day
+out_calls_rejected_per_day<!--|-->
 |
@@ Line 5,542: / Line 5,533: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,568: / Line 5,558: @@
 |-
 |
-out_calls_handled_per_day
+out_calls_handled_per_day<!--|-->
 |
@@ Line 5,585: / Line 5,575: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,611: / Line 5,600: @@
 |-
 |
-out_calls_active_on_agents (renamed from out_calls_talking)
+out_calls_active_on_agents (renamed from out_calls_talking)<!--|-->
 |
@@ Line 5,628: / Line 5,617: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,654: / Line 5,642: @@
 |-
 |
-out_calls_disconnected_talking_per_day
+out_calls_disconnected_talking_per_day<!--|-->
 |
@@ Line 5,671: / Line 5,659: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,697: / Line 5,684: @@
 |-
 |
-out_calls_dropped_talking_per_day
+out_calls_dropped_talking_per_day<!--|-->
 |
@@ Line 5,714: / Line 5,701: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,740: / Line 5,726: @@
 |-
 |
-out_calls_transferred_per_day
+out_calls_transferred_per_day<!--|-->
 |
@@ Line 5,757: / Line 5,743: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,783: / Line 5,768: @@
 |-
 |
-out_calls_in_progress  (renamed from out_calls_in_progress_or_active)
+out_calls_in_progress  (renamed from out_calls_in_progress_or_active)<!--|-->
 |
@@ Line 5,800: / Line 5,785: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,826: / Line 5,810: @@
 |-
 |
-out_calls_abandoned_per_day
+out_calls_abandoned_per_day<!--|-->
 |
@@ Line 5,843: / Line 5,827: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,869: / Line 5,852: @@
 |-
 |
-out_calls_abandoned_ratio_per_day
+out_calls_abandoned_ratio_per_day<!--|-->
 |
@@ Line 5,886: / Line 5,869: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 5,913: / Line 5,895: @@
 |}
+<!--TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE -->
 == Email ==
 {| class="prettytable"
@@ Line 5,922: / Line 5,905: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 5,947: / Line 5,930: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>AUX</center>-->
 |
@@ Line 5,973: / Line 5,956: @@
 |-
 |
-in_emails_joined_existing_cases (renamed from in_emails_joined_existing_queue)
+in_emails_joined_existing_cases (renamed from in_emails_joined_existing_queue)<!--|-->
 |
@@ Line 5,990: / Line 5,973: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,016: / Line 5,998: @@
 |-
 |
-in_email_received_new_per_day
+in_email_received_new_per_day<!--|-->
 |
@@ Line 6,033: / Line 6,015: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,059: / Line 6,040: @@
 |-
 |
-in_email_carried_over
+in_email_carried_over<!--|-->
 |
@@ Line 6,076: / Line 6,057: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,102: / Line 6,082: @@
 |-
 |
-in_email_carried_over_new
+in_email_carried_over_new<!--|-->
 |
@@ Line 6,119: / Line 6,099: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,145: / Line 6,124: @@
 |-
 |
-in_email_offered_per_day
+in_email_offered_per_day<!--|-->
 |
@@ Line 6,162: / Line 6,141: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,188: / Line 6,166: @@
 |-
 |
-in_email_rejected_per_day
+in_email_rejected_per_day<!--|-->
 |
@@ Line 6,203: / Line 6,181: @@
 <center>x</center>
-|
+<!--|-->
 |
@@ Line 6,222: / Line 6,200: @@
 |-
 |
-in_email_pulled_per_day
+in_email_pulled_per_day<!--|-->
 |
@@ Line 6,239: / Line 6,217: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
+<!--|-->
 |
@@ Line 6,265: / Line 6,243: @@
 |-
 |
-in_email_processed_replied_per_day
+in_email_processed_replied_per_day<!--|-->
 |
@@ Line 6,282: / Line 6,260: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,308: / Line 6,285: @@
 |-
 |
-in_email_processed_noreply_per_day
+in_email_processed_noreply_per_day<!--|-->
 |
@@ Line 6,325: / Line 6,302: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,351: / Line 6,327: @@
 |-
 |
-in_email_handled_new_per_day
+in_email_handled_new_per_day<!--|-->
 |
@@ Line 6,368: / Line 6,344: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,394: / Line 6,369: @@
 |-
 |
-in_email_waiting_in_personal_queues
+in_email_waiting_in_personal_queues<!--|-->
 |
@@ Line 6,411: / Line 6,386: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,437: / Line 6,411: @@
 |-
 |
-in_email_waiting_in_pq_breached_sla
+in_email_waiting_in_pq_breached_sla <!--|-->
 |
@@ Line 6,454: / Line 6,428: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,480: / Line 6,453: @@
 |-
 |
-out_email_waiting_in_personal_queues
+out_email_waiting_in_personal_queues<!--|-->
 |
@@ Line 6,497: / Line 6,470: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,523: / Line 6,495: @@
 |-
 |
-in_service_changed_per_day
+in_service_changed_per_day<!--|-->
 |
@@ Line 6,540: / Line 6,512: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,566: / Line 6,537: @@
 |-
 |
-in_service_change_received_per_day
+in_service_change_received_per_day<!--|-->
 |
@@ Line 6,583: / Line 6,554: @@
 <center>x</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,609: / Line 6,579: @@
 |-
 |
-in_email_spam
+in_email_spam<!--|-->
 |
@@ Line 6,623: / Line 6,593: @@
 <center>x</center>
-|
+<!--|-->
 |
@@ Line 6,641: / Line 6,611: @@
 |-
-|in_email_trash
+|in_email_trash<!--|-->
 |
@@ Line 6,655: / Line 6,625: @@
 <center>x</center>
-|
+<!--|-->
 |
@@ Line 6,673: / Line 6,643: @@
 |}
+<!-- Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table -->
 == Configuration and runtime attributes ==
 {| class="prettytable"
@@ Line 6,683: / Line 6,653: @@
 <center>'''Name'''</center>
-| colspan="7" |
+| colspan="6" |
 <center>'''Applicable to object type'''</center>
@@ Line 6,708: / Line 6,678: @@
 <center>'''Service'''</center>
-|
+<!--|-->
-<center>'''Aux Skill'''</center>
+<!--<center>''''''</center>-->
 |
@@ Line 6,734: / Line 6,704: @@
 |-
 |
-item_id
+item_id<!--|-->
 |
@@ Line 6,751: / Line 6,721: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,777: / Line 6,746: @@
 |-
 |
-user_id
+user_id<!--|-->
 |
@@ Line 6,794: / Line 6,763: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,820: / Line 6,788: @@
 |-
 |
-team_id
+team_id<!--|-->
 |
@@ Line 6,837: / Line 6,805: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,863: / Line 6,830: @@
 |-
 |
-service_id
+service_id<!--|-->
 |
@@ Line 6,883: / Line 6,850: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,906: / Line 6,872: @@
 |-
 |
-list_id
+list_id<!--|-->
 |
@@ Line 6,923: / Line 6,889: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,949: / Line 6,914: @@
 |-
 |
-name
+name<!--|-->
 |
@@ Line 6,966: / Line 6,931: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 6,992: / Line 6,956: @@
 |-
 |
-firstname
+firstname<!--|-->
 |
@@ Line 7,009: / Line 6,973: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,035: / Line 6,998: @@
 |-
 |
-lastname
+lastname<!--|-->
 |
@@ Line 7,052: / Line 7,015: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,078: / Line 7,040: @@
 |-
 |
-login_id
+login_id<!--|-->
 |
@@ Line 7,095: / Line 7,057: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,121: / Line 7,082: @@
 |-
 |
-extension
+extension<!--|-->
 |
@@ Line 7,138: / Line 7,099: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,164: / Line 7,124: @@
 |-
 |
-team_name
+team_name<!--|-->
 |
@@ Line 7,177: / Line 7,137: @@
 |
-|
+<!--|-->
 |
@@ Line 7,195: / Line 7,155: @@
 |-
 |
-is_agent
+is_agent<!--|-->
 |
@@ Line 7,207: / Line 7,167: @@
 |
+<!--|-->
 |
@@ Line 7,222: / Line 7,184: @@
 |
+|-
 |
+is_super<!--|-->
+|
+&nbsp;
+|
+<center>&nbsp;</center>
+|
+<center>X</center>
+|
+<center>&nbsp;</center>
+|
+<center>&nbsp;</center>
+<!--|-->
+|
+<center>&nbsp;</center>
+|
+<center>&nbsp;</center>
-|-
 |
-is_super
+<center>X</center>
 |
-&nbsp;
+<center>X</center>
-|
-<center>&nbsp;</center>
 |
@@ Line 7,239: / Line 7,222: @@
 |
 <center>&nbsp;</center>
-|
-<center>&nbsp;</center>
-|
-<center>&nbsp;</center>
-|
-<center>&nbsp;</center>
-|
-<center>&nbsp;</center>
-|
-<center>X</center>
-|
-<center>X</center>
 |
 <center>X</center>
-|
-<center>&nbsp;</center>
-|
-<center>X</center>
 |-
 |
-is_mobil
+is_mobil<!--|-->
 |
@@ Line 7,281: / Line 7,241: @@
 |
-|
+<!--|-->
 |
@@ Line 7,296: / Line 7,256: @@
 |
 |-
 |
-is_logged
+is_logged<!--|-->
 |
@@ Line 7,317: / Line 7,276: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,343: / Line 7,301: @@
 |-
 |
-login_time
+login_time<!--|-->
 |
@@ Line 7,360: / Line 7,318: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,386: / Line 7,343: @@
 |-
 |
-acd_state
+acd_state<!--|-->
 |
@@ Line 7,403: / Line 7,360: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,429: / Line 7,385: @@
 |-
 |
-state_duration
+state_duration<!--|-->
 |
@@ Line 7,446: / Line 7,402: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,472: / Line 7,427: @@
 |-
 |
-reason
+reason<!--|-->
 |
@@ Line 7,489: / Line 7,444: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,515: / Line 7,469: @@
 |-
 |
-acd_next_state
+acd_next_state<!--|-->
 |
@@ Line 7,532: / Line 7,486: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,558: / Line 7,511: @@
 |-
 |
-next_reason
+next_reason<!--|-->
 |
@@ Line 7,575: / Line 7,528: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,601: / Line 7,553: @@
 |-
 |
-active_item_id
+active_item_id<!--|-->
 |
@@ Line 7,618: / Line 7,570: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,644: / Line 7,595: @@
 |-
 |
-active_item_service_id
+active_item_service_id<!--|-->
 |
@@ Line 7,661: / Line 7,612: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,687: / Line 7,637: @@
 |-
 |
-active_item_service_name
+active_item_service_name<!--|-->
 |
@@ Line 7,704: / Line 7,654: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,730: / Line 7,679: @@
 |-
 |
-active_item_media_type
+active_item_media_type<!--|-->
 |
@@ Line 7,747: / Line 7,696: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,773: / Line 7,721: @@
 |-
 |
-active_item_state
+active_item_state<!--|-->
 |
@@ Line 7,790: / Line 7,738: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,816: / Line 7,763: @@
 |-
 |
-active_item_direction
+active_item_direction<!--|-->
 |
@@ Line 7,833: / Line 7,780: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,859: / Line 7,805: @@
 |-
 |
-active_item_party_name
+active_item_party_name<!--|-->
 |
@@ Line 7,876: / Line 7,822: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,902: / Line 7,847: @@
 |-
 |
-active_item_party_firstname
+active_item_party_firstname<!--|-->
 |
@@ Line 7,919: / Line 7,864: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,945: / Line 7,889: @@
 |-
 |
-active_item_party_lastname
+active_item_party_lastname<!--|-->
 |
@@ Line 7,962: / Line 7,906: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 7,988: / Line 7,931: @@
 |-
 |
-active_item_is_flagged
+active_item_is_flagged<!--|-->
 |
@@ Line 8,005: / Line 7,948: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,031: / Line 7,973: @@
 |-
 |
-active_item_qm_monitor_user
+active_item_qm_monitor_user<!--|-->
 |
@@ Line 8,048: / Line 7,990: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,074: / Line 8,015: @@
 |-
 |
-active_item_qm_monitor_mode
+active_item_qm_monitor_mode<!--|-->
 |
@@ Line 8,091: / Line 8,032: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,117: / Line 8,057: @@
 |-
 |
-active_item_qm_monitor_item_id
+active_item_qm_monitor_item_id<!--|-->
 |
@@ Line 8,134: / Line 8,074: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,160: / Line 8,099: @@
 |-
 |
-active_item_qm_monitored_item_id
+active_item_qm_monitored_item_id<!--|-->
 |
@@ Line 8,177: / Line 8,116: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,203: / Line 8,141: @@
 |-
 |
-active_item_talk_duration
+active_item_talk_duration<!--|-->
 |
@@ Line 8,220: / Line 8,158: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,246: / Line 8,183: @@
 |-
 |
-active_item_hold_duration
+active_item_hold_duration<!--|-->
 |
@@ Line 8,263: / Line 8,200: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,289: / Line 8,225: @@
 |-
 |
-active_item_sentiment
+active_item_sentiment<!--|-->
 |
@@ Line 8,302: / Line 8,238: @@
 |
-|
+<!--|-->
 |
@@ Line 8,323: / Line 8,259: @@
 |-
 |
-items
+items<!--|-->
 |
@@ Line 8,340: / Line 8,276: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,366: / Line 8,301: @@
 |-
 |
-media_type
+media_type<!--|-->
 |
@@ Line 8,383: / Line 8,318: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,409: / Line 8,343: @@
 |-
 |
-state
+state<!--|-->
 |
@@ Line 8,426: / Line 8,360: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,452: / Line 8,385: @@
 |-
 |
-direction
+direction<!--|-->
 |
@@ Line 8,469: / Line 8,402: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,495: / Line 8,427: @@
 |-
 |
-service_name
+service_name<!--|-->
 |
@@ Line 8,512: / Line 8,444: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,538: / Line 8,469: @@
 |-
 |
-party_name
+party_name<!--|-->
 |
@@ Line 8,555: / Line 8,486: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,581: / Line 8,511: @@
 |-
 |
-party_firstname
+party_firstname<!--|-->
 |
@@ Line 8,598: / Line 8,528: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,624: / Line 8,553: @@
 |-
 |
-party_lastname
+party_lastname<!--|-->
 |
@@ Line 8,641: / Line 8,570: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,667: / Line 8,595: @@
 |-
 |
-is_flagged
+is_flagged<!--|-->
 |
@@ Line 8,684: / Line 8,612: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,710: / Line 8,637: @@
 |-
 |
-qm_is_recording
+qm_is_recording<!--|-->
 |
@@ Line 8,727: / Line 8,654: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,753: / Line 8,679: @@
 |-
 |
-qm_monitor_user
+qm_monitor_user<!--|-->
 |
@@ Line 8,770: / Line 8,696: @@
 <center>&nbsp;</center>
-|
+<!--|-->>
-<center>&nbsp;</center>
 |
@@ Line 8,796: / Line 8,721: @@
 |-
 |
-qm_monitor_mode
+qm_monitor_mode<!--|-->
 |
@@ Line 8,813: / Line 8,738: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,839: / Line 8,763: @@
 |-
 |
-qm_monitor_item_id
+qm_monitor_item_id<!--|-->
 |
@@ Line 8,856: / Line 8,780: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,882: / Line 8,805: @@
 |-
 |
-qm_monitored_item_id
+qm_monitored_item_id<!--|-->
 |
@@ Line 8,899: / Line 8,822: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,925: / Line 8,847: @@
 |-
 |
-talk_duration
+talk_duration<!--|-->
 |
@@ Line 8,942: / Line 8,864: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 8,968: / Line 8,889: @@
 |-
 |
-hold_duration
+hold_duration<!--|-->
 |
@@ Line 8,985: / Line 8,906: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 9,011: / Line 8,931: @@
 |-
 |
-priority
+priority<!--|-->
 |
@@ Line 9,028: / Line 8,948: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 9,054: / Line 8,973: @@
 |-
 |
-state_reason
+state_reason<!--|-->
 |
@@ Line 9,071: / Line 8,990: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 9,097: / Line 9,015: @@
 |-
 |
-is_enabled
+is_enabled<!--|-->
 |
@@ Line 9,114: / Line 9,032: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 9,140: / Line 9,057: @@
 |-
 |
-ratio
+ratio<!--|-->
 |
@@ Line 9,157: / Line 9,074: @@
 <center>&nbsp;</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |
@@ Line 9,183: / Line 9,099: @@
 |-
 |
-outbound_campaign_link_group
+outbound_campaign_link_group<!--|-->
 |
@@ Line 9,200: / Line 9,116: @@
 <center>X</center>
-|
+<!--|-->
-<center>&nbsp;</center>
 |