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(Created page with "5.3:レポートリファレンスガイド/詳細レポートに関する一般情報")
 
(Created page with "=詳細レポートに関する一般情報= ここでは、エージェントアクティビティとコンタクトセンター対話の詳細記録を含むレポートに...")
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= General Information About Detail Reports=
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=詳細レポートに関する一般情報=
This section describes the reports that contain detailed records for agent activities and contact center interactions:
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ここでは、エージェントアクティビティとコンタクトセンター対話の詳細記録を含むレポートについて説明します:
* [[reporting-reference-guide/AgentActivityReport|Agent Activity Report]]
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* [[reporting-reference-guide/AgentActivityReport|エージェントアクティビティレポート]]
* [[reporting-reference-guide/CallDetailReport|Call Detail Report]]
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* [[reporting-reference-guide/CallDetailReport|コール詳細レポート]]
* [[reporting-reference-guide/EmailDetailReport|Email Detail Report]]
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* [[reporting-reference-guide/EmailDetailReport|メール詳細レポート]]
  
  

Revision as of 14:06, 20 December 2019

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• 5.3 • 5.8

詳細レポートに関する一般情報

ここでは、エージェントアクティビティとコンタクトセンター対話の詳細記録を含むレポートについて説明します:


These reports are Bright Pattern Contact Center's available out-of-the-box reports.

Despite telephony-oriented names of some parameters (e.g., Talk time, Hold time, External number), these reports provide data for interactions of various media types. For the correct interpretation of the parameter with respect to a particular media type, refer to the parameter description. Where the distinction between media types exist, the description refers to specific media types using terms calls, chats, and emails. Where the described parameter has the same meaning for all supported media types, the generic term interaction is used.


Note: All duration values in detail reports are calculated by subtracting the number of full calendar seconds in the start time from the same number in the end time (i.e., milliseconds are disregarded).

Consider these examples:

  • A call that was answered at 11:00:00:005 and released at 11:00:00:998 will have talk time of 0 seconds (00:00:00) in reports.
  • A call that was answered at 11:00:00:995 and released at 11:00:01:005 will have talk time of 1 second (00:00:01) in reports.
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