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(Created page with "これらのレポートは、Bright Patternコンタクトセンターですぐに利用可能なレポートです。")
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These reports are Bright Pattern Contact Center's available out-of-the-box reports.
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これらのレポートは、Bright Patternコンタクトセンターですぐに利用可能なレポートです。
  
 
Despite telephony-oriented names of some parameters (e.g., ''Talk time'', ''Hold time'', ''External number''), these reports provide data for interactions of various media types. For the correct interpretation of the parameter with respect to a particular media type, refer to the parameter description. Where the distinction between media types exist, the description refers to specific media types using terms ''calls'', ''chats'', and ''emails''. Where the described parameter has the same meaning for all supported media types, the generic term ''interaction'' is used.
 
Despite telephony-oriented names of some parameters (e.g., ''Talk time'', ''Hold time'', ''External number''), these reports provide data for interactions of various media types. For the correct interpretation of the parameter with respect to a particular media type, refer to the parameter description. Where the distinction between media types exist, the description refers to specific media types using terms ''calls'', ''chats'', and ''emails''. Where the described parameter has the same meaning for all supported media types, the generic term ''interaction'' is used.

Revision as of 14:07, 20 December 2019

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• 5.3 • 5.8

詳細レポートに関する一般情報

ここでは、エージェントアクティビティとコンタクトセンター対話の詳細記録を含むレポートについて説明します:


これらのレポートは、Bright Patternコンタクトセンターですぐに利用可能なレポートです。

Despite telephony-oriented names of some parameters (e.g., Talk time, Hold time, External number), these reports provide data for interactions of various media types. For the correct interpretation of the parameter with respect to a particular media type, refer to the parameter description. Where the distinction between media types exist, the description refers to specific media types using terms calls, chats, and emails. Where the described parameter has the same meaning for all supported media types, the generic term interaction is used.


Note: All duration values in detail reports are calculated by subtracting the number of full calendar seconds in the start time from the same number in the end time (i.e., milliseconds are disregarded).

Consider these examples:

  • A call that was answered at 11:00:00:005 and released at 11:00:00:998 will have talk time of 0 seconds (00:00:00) in reports.
  • A call that was answered at 11:00:00:995 and released at 11:00:01:005 will have talk time of 1 second (00:00:01) in reports.
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