From Bright Pattern Documentation
(Created page with "5.3:レポートリファレンスガイド/レコード詳細フォーマット") |
(Created page with "= レコード詳細フォーマット= 次の表は、The following table describes the fields of the data file that accompanies the contact-center-administrator-guide/Resu...") |
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| − | + | 次の表は、The following table describes the fields of the data file that accompanies the [[contact-center-administrator-guide/ResultsTab|コール記録のエクスポート]]に付随するデータファイルのフィールドについて説明し、エクスポートの際に記録に対して割り当てられた設定可能なファイル名のコンポーネントにマッピングします。ファイルは.CSV形式でエクスポートされ、対応するコールの詳細を含みます。これにより、システムからエクスポートされた特定の記録の検索が容易になります。 | |
Note that conference calls produce multiple recordings corresponding to the number of participating agents. The recording details file in this case will contain a separate record for each recording. | Note that conference calls produce multiple recordings corresponding to the number of participating agents. The recording details file in this case will contain a separate record for each recording. | ||
Revision as of 16:13, 14 January 2020
• 5.3 • 5.8
レコード詳細フォーマット
次の表は、The following table describes the fields of the data file that accompanies the コール記録のエクスポートに付随するデータファイルのフィールドについて説明し、エクスポートの際に記録に対して割り当てられた設定可能なファイル名のコンポーネントにマッピングします。ファイルは.CSV形式でエクスポートされ、対応するコールの詳細を含みます。これにより、システムからエクスポートされた特定の記録の検索が容易になります。
Note that conference calls produce multiple recordings corresponding to the number of participating agents. The recording details file in this case will contain a separate record for each recording.
| Field Name | File Name Component | Description |
| Agent First Name | $(agentFirstName) | For complete recordings, the first name of the agent who last handled this call; for segments, the first name of the agent who handled the given segment |
| Agent Last Name | $(agentLastName) | For complete recordings, the last name of the agent who last handled this call; for segments, the last name of the agent who handled the given segment |
| Agent loginId | $(agent) | For complete recordings, the, username of the agent who last handled this call; for segments, the username of the agent who handled the given segment |
| Customer phone | $(customerPhone) | Customer’s phone number (technically, the phone number of the party opposite to the above agent) |
| Direction | $(direction) | Call direction, Inbound or Outbound |
| Disposition | $(disposition) | Call disposition |
| Export status | N/A | An indicator of whether the recording was actually exported (success) or the recording was never found (failed) |
| Flagged | $(flagged) | An indicator of whether the call was flagged |
| Global Interaction ID | $(globalInteractionId) | Global interaction identifier of this call; note that for complete recordings, there may be more than one call recording file with the same identifier. For segments, the Global Interaction ID of all segments will be inherited from the interaction that those segments are a part of. |
| N/A | $(callDuration) | Overall call duration of this call |
| N/A | $(callHour) | Ordinal number of the hour (from 00 to 23) during which the call started |
| N/A | $(currentTime) | The value is set to the time when the recording is exported. |
| N/A | $(uniqueId) | Unique identifier assigned to this recording; unlike Global Interaction ID (above), this value is unique for each exported recording |
| Notes | N/A | Call notes entered for by the agent |
| N/A | $(periodEndDate) | The value is the start time of the last exported recordings file (if there was at least one file to export), or the end of the period if there were no files to export. Note: Starting from Bright Pattern Contact Center version 5.3.5, this variable replaces the $(currentDate) variable. |
| Pure Talk Time | $(pureTalkTime) | Pure talk time of this call/segment (excludes ACW and hold times); it is empty for IVR segments |
| RecordingId | N/A | Name of the file that contains the recording of this call; for segments, the name of the file containing the given voice segment |
| Segment Time | $(segmentDuration) | Overall duration of the recorded segment |
| Service | $(service) | Name of the service or campaign associated with this call; for segments, the service that was associated with the interaction at the end of the given segment |
| Start Time | $(callDate), $(callTime) | Date and time of call start; for segments, the start time of the voice segment |
| Talk Time | N/A | Overall duration of this call |
| Type | $(type), | Type of recording; possible values are “Complete” or “Segment” |
| Voice Signature | $(voiceSignature) | An indicator of whether the recording contains a voice signature |