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The ''Team Email'' report provides key performance indicators for teams handling interactions of the email media type. It has the same set of metrics as the [[reporting-reference-guide/AgentEmailReport|Agent Email Report]], combined for all agents of selected teams who handled email interactions.
 
The ''Team Email'' report provides key performance indicators for teams handling interactions of the email media type. It has the same set of metrics as the [[reporting-reference-guide/AgentEmailReport|Agent Email Report]], combined for all agents of selected teams who handled email interactions.
  
  
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[[File:Team-Email-Report.png|800px|thumbnail|center|This report gives performance indicators for teams handling email services]]
 
[[File:Team-Email-Report.png|800px|thumbnail|center|This report gives performance indicators for teams handling email services]]
  
  
<center>[[reporting-reference-guide/AgentEmailReport|< Previous]]  |  [[reporting-reference-guide/ConcurrentUsersReport|Next >]]</center>
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Latest revision as of 21:43, 3 December 2019

Other languages:
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• 5.2 • 5.3 • 5.8

Team Email Report

The Team Email report provides key performance indicators for teams handling interactions of the email media type. It has the same set of metrics as the Agent Email Report, combined for all agents of selected teams who handled email interactions.


This report gives performance indicators for teams handling email services


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