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==== Media type ====
 
==== Media type ====
 
When used in a chat scenario, the Send Message+ block can be used to send either a chat or an SMS message. For the ''Media type'' setting, select either CHAT or SMS.
 
When used in a chat scenario, the Send Message+ block can be used to send either a chat or an SMS message. For the ''Media type'' setting, select either CHAT or SMS.
 +
 +
If the media type is set to SMS, the service on behalf of which the text messages are sent must have the "Outbound chat accounts" property specified.
 +
 +
If you want to be able to receive and process possible replies to this message, an SMS/MMS access number should be configured in your ''Messaging/Chat'' scenario entry for the given chat scenario. 
  
 
==== Message ====
 
==== Message ====
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==== Send to this number ====
 
==== Send to this number ====
If sending an SMS message, specify the number to which the text message will be sent. Variables in the ''$(varname)'' format can be used. Note that in order for this option to work in voice scenarios, an [[Contact-center-administrator-guide/Messaging#SMS.2FMMS_access_numbers|SMS/MMS access number]] should be configured in your [[Contact-center-administrator-guide/Messaging|Messaging/Chat]] entry.
+
If sending an SMS message, specify the number to which the text message will be sent. Variables in the ''$(varname)'' format can be used.
  
  
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==== Send to this number ====
 
==== Send to this number ====
When sending an SMS message, specify the number to which the text message will be sent. Variables in the ''$(varname)'' format can be used. Note that in order for this option to work in voice scenarios, an [[Contact-center-administrator-guide/Messaging#SMS.2FMMS_access_numbers|SMS/MMS access number]] should be configured in your [[Contact-center-administrator-guide/Messaging|Messaging/Chat]] entry.
+
When sending an SMS message, specify the number to which the text message will be sent. Variables in the ''$(varname)'' format can be used.
  
  

Revision as of 00:10, 9 April 2019

• 5.3 • 5.8

Send Message+

The Send Message+ scenario block is used to send messages to customers. Note that the types of messages you can send changes depending on whether you are creating a voice or chat scenario.


Scenario Builder Send Message+ scenario block


Chat Scenarios

Conditional Exit

The Send Message+ block for chat scenarios may take the following conditional exit.

Timeout

The Send Message+ block in chat scenarios may take the Timeout conditional exit. A Timeout occurs when the amount of time configured in Timeout after, sec has been exceeded due to no input text being received.


Send Message+ conditional exit for chat


Settings

Media type

When used in a chat scenario, the Send Message+ block can be used to send either a chat or an SMS message. For the Media type setting, select either CHAT or SMS.

If the media type is set to SMS, the service on behalf of which the text messages are sent must have the "Outbound chat accounts" property specified.

If you want to be able to receive and process possible replies to this message, an SMS/MMS access number should be configured in your Messaging/Chat scenario entry for the given chat scenario.

Message

Message is the text of the message to be sent to the customer. Variables in the $(varname) format can be used in the message text.

Send to this number

If sending an SMS message, specify the number to which the text message will be sent. Variables in the $(varname) format can be used.


Send Message+ settings for chat


Voice Scenarios

Conditional Exit

The Send Message+ block for voice scenarios may take the following conditional exit.

Send error

The Send error conditional exit if the attempt to send a text message returned an error.


Send Message+ conditional exits for voice


Settings

The Send Message+ block for voice scenarios sends text messages (i.e., SMS) only.

Message

Message is the text of the SMS to be sent to the customer. Variables in the $(varname) format can be used in the message text.

Send to this number

When sending an SMS message, specify the number to which the text message will be sent. Variables in the $(varname) format can be used.


Send Message+ settings for voice


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