From Bright Pattern Documentation
Jump to: navigation, search
Line 1: Line 1:
 
<translate>= Purpose=
 
<translate>= Purpose=
The Bright Pattern Contact Center focuses exclusively on using the Agent Desktop application to perform supervisor tasks such as agent supervision, campaign management tasks,  real-time monitoring of key contact center performance indicators and helping agents with call handling. The guide also explains tasks related to real-time campaign management. Note that the same application is also used by contact center agents to provide customer service over the phone. For descriptions of all tasks related to customer service, see the Bright Pattern Contact Center ''Agent Guide''.
+
The Bright Pattern Contact Center ''Supervisor Guide'' focuses exclusively on using the Agent Desktop application to perform supervisory tasks such as agent supervision, campaign management tasks,  real-time monitoring of key contact center performance indicators and helping agents with call handling. The guide also explains tasks related to real-time campaign management. Note that the same application is also used by contact center agents to provide customer service over the phone. For descriptions of all tasks related to customer service, see the Bright Pattern Contact Center ''Agent Guide''.
  
  

Revision as of 23:54, 14 January 2019

Other languages:
English • ‎日本語
• 5.2 • 5.3 • 5.8

Purpose

The Bright Pattern Contact Center Supervisor Guide focuses exclusively on using the Agent Desktop application to perform supervisory tasks such as agent supervision, campaign management tasks, real-time monitoring of key contact center performance indicators and helping agents with call handling. The guide also explains tasks related to real-time campaign management. Note that the same application is also used by contact center agents to provide customer service over the phone. For descriptions of all tasks related to customer service, see the Bright Pattern Contact Center Agent Guide.


Next >