From Bright Pattern Documentation
< 5.8:Supervisor-guide
Revision as of 13:23, 6 June 2019 by Marina (talk | contribs) (Created page with "5.3:スーパーバイザーガイド/目的")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
Other languages:
English • ‎日本語
• 5.3 • 5.8


The Bright Pattern Contact Center Supervisor Guide focuses exclusively on using the Agent Desktop application to perform supervisory tasks such as agent supervision, campaign management tasks, real-time monitoring of key contact center performance indicators and helping agents with call handling. The guide also explains tasks related to real-time campaign management. Note that the same application is also used by contact center agents to provide customer service over the phone. For descriptions of all tasks related to customer service, see the Bright Pattern Contact Center Agent Guide.

次へ >