From Bright Pattern Documentation
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Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth. | Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth. | ||
Latest revision as of 17:27, 20 March 2019
Agent Management
Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth.
Section Articles
- How to Change an Agent's State
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
- How to Turn On/Off Supervision Modes