From Bright Pattern Documentation
(Created page with "<translate>= How to Reassign an Event = To reassign a single agent’s event to another agent, view the agent's calendar. See section Tutorials-for-supervisors/HowtoViewanAg...")
Latest revision as of 00:33, 16 January 2019
• 5.3 • 5.8
How to Reassign an Event
To reassign a single agent’s event to another agent, view the agent's calendar. See section How to View an Agent's Calendar.
- Select the event in the agent's calendar that you want to reassign. The event properties on the right will display the event information.
- Click the Assign… button. A dialog window will appear, showing the list of agents to which this task can be assigned. To find a specific agent quickly, you can start typing the agent's name in the Enter search term field and matching users will be listed in search results.
- Select the desired agent and click Ok.