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= Create an Agent Role and User =
+
= Create Role for Agents and Create User =
 
Users are individuals with access to the Bright Pattern system. Roles are a combination of privileges that allow a user to access specific functionality and define work permissions within the Bright Pattern Contact Center (BPCC). Grouping individual users into roles is necessary for operations organization.  
 
Users are individuals with access to the Bright Pattern system. Roles are a combination of privileges that allow a user to access specific functionality and define work permissions within the Bright Pattern Contact Center (BPCC). Grouping individual users into roles is necessary for operations organization.  
  
  
 
== Workflow ==
 
== Workflow ==
*Create an ''Agent'' role
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*Create a role named ''"Agent"''
 
*Create a user account
 
*Create a user account
 
*Assign the user to ''Agent'' role
 
*Assign the user to ''Agent'' role

Latest revision as of 11:38, 11 August 2022

• 5.8

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