From Bright Pattern Documentation
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Introduction | Introduction | ||
*[[Tutorials-for-supervisors/About | About]] | *[[Tutorials-for-supervisors/About | About]] | ||
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Agent Management | Agent Management | ||
*[[Tutorials-for-supervisors/HowtoChangeanAgentsState | How to Change an Agent's State]] | *[[Tutorials-for-supervisors/HowtoChangeanAgentsState | How to Change an Agent's State]] | ||
Latest revision as of 23:23, 15 January 2019
Tutorials for Supervisors
Introduction
Agent Management
- How to Change an Agent's State
- How to Turn On/Off Supervision Modes
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
Real-Time Metrics
Campaigns
- How to Start and Stop Campaigns
- How to Enable and Disable Lists within a Campaign
- How to Add and Remove Campaign Teams
Email Queue
Calendars
- How to View an Agent's Calendar
- How to Reassign an Event
- How to Reassign All of an Agent's Events to Another Agent