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< 5.8:Wallboard-builder-reference-guide
Revision as of 16:12, 3 December 2019 by Marina (talk | contribs) (Created page with "* '''処理済み''' その日にエージェントが処理した対話件数を表示します。")
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• 5.3 • 5.8



  • 処理済み


  • Average handling time

Displays the average amount of time spent handling and completing interactions

  • Successful interactions

Displays the percentage of calls that received the Success disposition type

If you hover your cursor over the widget, you may highlight information about any of the displayed metrics.

My Stats user widget displaying an agent's statistics


Users with the privilege Customize Wallboards may edit the control settings of wallboard widgets. My Stats settings are as follows.

Agent setting with Logged in User selected


The Agent setting allows you to select any member of your team(s) or Logged in User (i.e., yourself) for display; the default is Logged in User.

Agent setting with user selected
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