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The ''Zendesk Integration Guide'' discusses the following aspects of [http://www.brightpattern.com/zendesk-integrations/ Zendesk integrations]:
 
The ''Zendesk Integration Guide'' discusses the following aspects of [http://www.brightpattern.com/zendesk-integrations/ Zendesk integrations]:
  
* [[3.13:zendesk-integration-guide/ZendeskIntegrationSetup|Zendesk Integration Setup]]
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* [[zendesk-integration-guide/ZendeskIntegrationSetup|Zendesk Integration Setup]]
 
** How to Set Up the Integrated Agent Desktop
 
** How to Set Up the Integrated Agent Desktop
  
* [[3.13:zendesk-integration-guide/SingleSign-OnSetup|Single Sign-On Setup]]
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* [[zendesk-integration-guide/SingleSign-OnSetup|Single Sign-On Setup]]
  
* [[3.13:zendesk-integration-guide/Screen-PopConfiguration|Screen-Pop]]
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* [[zendesk-integration-guide/Screen-PopConfiguration|Screen-Pop]]
 
** Configuring Screen-Pop
 
** Configuring Screen-Pop
  
* [[3.13:zendesk-integration-guide/AccessingZendeskDatafromScenarios|Accessing Zendesk Data from Scenarios]]
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* [[zendesk-integration-guide/AccessingZendeskDatafromScenarios|Accessing Zendesk Data from Scenarios]]
  
* [[3.13:zendesk-integration-guide/IntegratedAgentDesktop|Integrated Agent Desktop]]
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* [[zendesk-integration-guide/IntegratedAgentDesktop|Integrated Agent Desktop]]
  
* [[3.13:zendesk-integration-guide/Built-InSoftphoneandClick-to-Call|Built-In Softphone and Click-to-Call]]
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* [[zendesk-integration-guide/Built-InSoftphoneandClick-to-Call|Built-In Softphone and Click-to-Call]]
 
** Zendesk Softphone
 
** Zendesk Softphone
 
** Using the Dialpad
 
** Using the Dialpad
 
** Click-to-Call functionality
 
** Click-to-Call functionality
  
* [[3.13:zendesk-integration-guide/LiveChatandSMS|Live Chat and SMS]]
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* [[zendesk-integration-guide/LiveChatandSMS|Live Chat and SMS]]
 
** Example Chat
 
** Example Chat
  
* [[3.13:zendesk-integration-guide/ActivityHistory|Activity History]]
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* [[zendesk-integration-guide/ActivityHistory|Activity History]]
 
** Becoming Familiar with Activity History
 
** Becoming Familiar with Activity History
 
** Linked Interaction Data
 
** Linked Interaction Data
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** Handling Multiple Interactions
 
** Handling Multiple Interactions
  
* [[3.13:zendesk-integration-guide/CallCenterSupervisor|Call Center Supervisor]]
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* [[zendesk-integration-guide/CallCenterSupervisor|Call Center Supervisor]]
  
* [[3.13:zendesk-integration-guide/ZendeskIntegrationScenarioBlocks|Using Zendesk Integration Scenario Blocks]]
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* [[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks|Using Zendesk Integration Scenario Blocks]]
 
** Example Scenario
 
** Example Scenario
  
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<center>[[zendesk-integration-guide/Audience|< Previous]]  |  [[zendesk-integration-guide/Prerequisites|Next >]]</center>
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Latest revision as of 23:29, 29 October 2018

• 5.2 • 5.3 • 5.8

Scope

The Zendesk Integration Guide discusses the following aspects of Zendesk integrations:

  • Activity History
    • Becoming Familiar with Activity History
    • Linked Interaction Data
    • Default Settings and Customization Options
    • Writing Activity History to Specific Zendesk Tickets
    • Handling Multiple Interactions



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