From Bright Pattern Documentation
Jump to: navigation, search
 
Line 2: Line 2:
 
* Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.
 
* Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.
  
* In addition to access to all regular agent functions, you must have the privilege '''Use Zendesk'''. (Refer to the Contact Center Administrator application > ''Roles'' > [[3.13:contact-center-administrator-guide/Privileges|''Interaction Handling'' group of privileges]].)
+
* In addition to access to all regular agent functions, you must have the privilege '''Use Zendesk'''. (Refer to the Contact Center Administrator application > ''Roles'' > [[contact-center-administrator-guide/Privileges|''Interaction Handling'' group of privileges]].)
  
 
* All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the ''Users > Contacts'' tab of the Contact Center Administrator application.)
 
* All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the ''Users > Contacts'' tab of the Contact Center Administrator application.)

Latest revision as of 19:18, 7 February 2020

• 5.2 • 5.3 • 5.8

Prerequisites

  • Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.
  • In addition to access to all regular agent functions, you must have the privilege Use Zendesk. (Refer to the Contact Center Administrator application > Roles > Interaction Handling group of privileges.)
  • All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the Users > Contacts tab of the Contact Center Administrator application.)
  • For types of integration described in this document, Bright Pattern Contact Center version 3.9 or later is required.
  • Your service provider should be notified if you plan on using a Zendesk integration with your contact center.
< Previous | Next >