Latest revision as of 19:18, 7 February 2020

• 5.19 • 5.2 • 5.3 • 5.8

Prerequisites

Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.

In addition to access to all regular agent functions, you must have the privilege Use Zendesk. (Refer to the Contact Center Administrator application > Roles > Interaction Handling group of privileges.)

All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the Users > Contacts tab of the Contact Center Administrator application.)

For types of integration described in this document, Bright Pattern Contact Center version 3.9 or later is required.

Your service provider should be notified if you plan on using a Zendesk integration with your contact center.

@@ Line 2: / Line 2: @@
 * Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.
-* In addition to access to all regular agent functions, you must have the privilege '''Use Zendesk'''. (Refer to the Contact Center Administrator application &gt; ''Roles'' &gt; [[3.13:contact-center-administrator-guide/Privileges|''Interaction Handling'' group of privileges]].)
+* In addition to access to all regular agent functions, you must have the privilege '''Use Zendesk'''. (Refer to the Contact Center Administrator application &gt; ''Roles'' &gt; [[contact-center-administrator-guide/Privileges|''Interaction Handling'' group of privileges]].)
 * All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the ''Users &gt; Contacts'' tab of the Contact Center Administrator application.)