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== How to Set Up SSO ==  
 
== How to Set Up SSO ==  
'''Step 1: Log in to change your settings.'''
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=== Step 1: Log in to change your settings ===
* Log into your Zendesk application.
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# Log into your Zendesk application.<br /><br/>
* Click the Admin icon [[File:zendesk-integration-guide-image2.PNG|26px]].
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# Click the Admin icon [[File:zendesk-integration-guide-image2.PNG|26px]].<br /><br/>
* Go to the ''Settings &gt; Security'' page.
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# Go to the ''Settings &gt; Security'' page.<br /><br/>
  
 +
=== Step 2: Activate SSO functionality ===
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# Click '''Single Sign-on'''.<br /><br/>
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# Select the '''JSON Web Token''' checkbox.<br /><br/>[[File:zendesk-integration-guide-image10.png|thumb|800px|center]]<br /><br/>
  
'''Step 2: Activate SSO functionality.'''
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=== Step 3: Set up remote login/logout ===
* Click '''Single Sign-on'''.
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# Set '''Remote login URL''' to ''https://&lt;tenant-name&gt;.&lt;service-provider-domain-name&gt;/agentdesktop?zin=true''<br /><br/>
* Select the '''JSON Web Token''' checkbox.
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# Set '''Remote logout URL''' to ''https://&lt;tenant-name&gt;.&lt;service-provider-domain-name&gt;/agentdesktop?zout=true''<br /><br/>
  
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=== Step 4: Enable sharing between you and Zendesk ===
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# Select the content of the '''Shared Secret''' field and copy it to the clipboard.<br /><br/>
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# Click '''Save'''.<br /><br/>
  
[[File:zendesk-integration-guide-image10.png|thumb|800px|center]]
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=== Step 5: Add Zendesk as a new integrated account ===
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# Open the Bright Pattern Contact Center Administrator application.<br /><br/>
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# Go to ''[[contact-center-administrator-guide/IntegrationAccounts|Call Center Configuration &gt; Integration Accounts]]''.<br /><br/>
 +
# Click '''Add account'''.<br /><br/>
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# Select '''Zendesk'''.<br /><br/>
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# Click '''OK'''.<br /><br/>
  
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=== Step 6: Name your new integrated Zendesk account ===
 +
Create a '''Name''' for this integration account.
  
'''Step 3: Set up remote login/logout.'''
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=== Step 7: Link the account you just created to Zendesk ===
* Set '''Remote login URL''' to ''https://&lt;tenant-name&gt;.&lt;service-provider-domain-name&gt;/agentdesktop?zin=true''
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# Paste the clipboard content to the '''Shared secret''' field.<br /><br/>
* Set '''Remote logout URL''' to ''https://&lt;tenant-name&gt;.&lt;service-provider-domain-name&gt;/agentdesktop?zout=true''
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# Copy your Zendesk domain URL and paste it to the '''URL''' field.<br /><br/>
 
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# Click '''Apply'''.<br /><br/>[[File:Zendesk-Integration-Account-5399.png|thumb|400px|center]]<br /><br/>
 
 
'''Step 4: Enable sharing between you and Zendesk.'''
 
* Select the content of the '''Shared Secret''' field and copy it to the clipboard.
 
* Click '''Save'''.
 
 
 
 
 
'''Step 5: Add Zendesk as a new integrated account.'''
 
* Open the Bright Pattern Contact Center Administrator application.
 
* Go to ''[[contact-center-administrator-guide/IntegrationAccounts|Call Center Configuration &gt; Integration Accounts]]''.
 
* Click '''Add account'''.
 
* Select '''Zendesk'''.
 
* Click '''OK'''.
 
 
 
 
 
'''Step 6: Name your new integrated Zendesk account.'''
 
* Create a '''Name''' for this integration account.
 
 
 
 
 
'''Step 7: Link the account you just created to Zendesk.'''
 
* Paste the clipboard content to the '''Shared secret''' field.
 
* Copy your Zendesk domain URL and paste it to the '''URL''' field.
 
* Click '''Apply'''.
 
 
 
 
 
[[File:zendesk-integration-guide-image11.png|thumb|400px|center]]
 
 
   
 
   
 
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=== Step 8: Test the SSO functionality and confirm it works ===
'''Step 8: Test the SSO functionality and confirm it works.'''
+
# Sign out of Zendesk. You will be redirected to the Bright Pattern Contact Center Agent Desktop login page.<br /><br/>
* Sign out of Zendesk. You will be redirected to the Bright Pattern Contact Center Agent Desktop login page.
+
# Log in with your Bright Pattern Contact Center credentials. You should be simultaneously logged on to both Zendesk and Bright Pattern systems.<br /><br/>
* Log in with your Bright Pattern Contact Center credentials. You should be simultaneously logged on to both Zendesk and Bright Pattern systems.
 
  
  
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<center>[[zendesk-integration-guide/ZendeskIntegrationSetup|< Previous]]  |  [[zendesk-integration-guide/Screen-PopConfiguration|Next >]]</center>
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Latest revision as of 00:06, 5 December 2020

• 5.2 • 5.3 • 5.8

Single Sign-On Setup

The Single Sign-On (SSO) function enables you to log in to just one application to use your integrated Zendesk desktop interface. You do not have to sign in to both the Bright Pattern Contact Center and Zendesk too. Thanks to SSO functionality, logging in to the Bright Pattern Contact Center logs you in to Zendesk as well, for a truly seamless experience.

How to Set Up SSO

Step 1: Log in to change your settings

  1. Log into your Zendesk application.

  2. Click the Admin icon Zendesk-integration-guide-image2.PNG.

  3. Go to the Settings > Security page.

Step 2: Activate SSO functionality

  1. Click Single Sign-on.

  2. Select the JSON Web Token checkbox.

    Zendesk-integration-guide-image10.png


Step 3: Set up remote login/logout

  1. Set Remote login URL to https://<tenant-name>.<service-provider-domain-name>/agentdesktop?zin=true

  2. Set Remote logout URL to https://<tenant-name>.<service-provider-domain-name>/agentdesktop?zout=true

Step 4: Enable sharing between you and Zendesk

  1. Select the content of the Shared Secret field and copy it to the clipboard.

  2. Click Save.

Step 5: Add Zendesk as a new integrated account

  1. Open the Bright Pattern Contact Center Administrator application.

  2. Go to Call Center Configuration > Integration Accounts.

  3. Click Add account.

  4. Select Zendesk.

  5. Click OK.

Step 6: Name your new integrated Zendesk account

Create a Name for this integration account.

Step 7: Link the account you just created to Zendesk

  1. Paste the clipboard content to the Shared secret field.

  2. Copy your Zendesk domain URL and paste it to the URL field.

  3. Click Apply.

    Zendesk-Integration-Account-5399.png


Step 8: Test the SSO functionality and confirm it works

  1. Sign out of Zendesk. You will be redirected to the Bright Pattern Contact Center Agent Desktop login page.

  2. Log in with your Bright Pattern Contact Center credentials. You should be simultaneously logged on to both Zendesk and Bright Pattern systems.


From this moment, every time you enter the URL of your Zendesk desktop, you will be redirected to the Bright Pattern Contact Center Agent Desktop login page for a single sign-on (SSO).

To log into Zendesk directly (without a simultaneous login to Bright Pattern), use the following URL: https://<zendesk-domain-name>/access/normal


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