Revision as of 17:47, 31 January 2019

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Bright Pattern Contact Center Documentation

Welcome to Bright Pattern!

Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.

Agents

Setup, tutorials, and troubleshooting for agents working in Agent Desktop

日本語

Administration

Reference guides, tutorials and API specs for admins using Contact Center Administrator

日本語

Supervisors

Tutorials and training for supervisors managing teams on Agent Desktop

What's New?

Read about the features added to Bright Pattern Contact Center in version 5.2.x.

Integrations

CRM and mobile messenger integration configuration, setup, and tutorials

Reporting

Reference guides and specs for accessing and understanding reporting database metrics

API Reference

API methods for managing users, interactions, recordings, and more

FAQ

Answers to frequently asked questions provided by Bright Pattern Support

Support

Contact Bright Pattern Customer Success and Support for general help and more

Version 3.x Documentation

Click here for Bright Pattern Contact Center version 3.x documentation.

Looking for Partner Docs?

The latest version of Partner Docs are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button at the top of this page).

Version 3.x Partner Docs are available on the Partners Portal with permission.

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