From Bright Pattern Documentation
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<div class="panel panel-default"> | <div class="panel panel-default"> | ||
| − | <div class="panel-heading"><h4>Agents <i class="fa fa-phone" style="float:right; font-size: 24px;"></i></h4></div> | + | <div class="panel-heading"><h4>Agents <i class="fa fa-volume-control-phone" style="float:right; font-size: 24px;"></i></h4></div> |
<div class="panel-body"> | <div class="panel-body"> | ||
Setup, tutorials, and troubleshooting for agents working in Agent Desktop | Setup, tutorials, and troubleshooting for agents working in Agent Desktop | ||
<btn> | <btn> | ||
Read the Docs||btn-primary | Read the Docs||btn-primary | ||
| − | * 5. | + | * 5.3:Agent-guide/Welcome| Agent Guide |
| − | * 5. | + | * 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application Installation |
| + | * 5.3:Agent-guide/Tutorials/Agent | Tutorials | ||
</btn><!-- end of button --> | </btn><!-- end of button --> | ||
| − | <btn> 5. | + | <btn> 5.3:Agent-guide/Welcome/ja | 日本語</btn> |
</div> | </div> | ||
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<btn> | <btn> | ||
Read the Docs||btn-primary | Read the Docs||btn-primary | ||
| − | + | * 5.3:Contact-center-administrator-guide/Introduction| Contact Center Administrator Guide | |
| − | * 5. | + | * 5.3:Api | APIs |
| − | * 5. | + | * 5.3:Chat-widget-configuration-guide/Purpose | Chat Widgets |
| − | * 5. | + | * 5.3:Form-builder-reference-guide/Purpose | Forms |
| − | * 5. | + | * 5.3:Scenario-builder-reference-guide/About | Scenarios |
| − | * 5. | + | * 5.3:Tutorials-for-admins/Overview | Tutorials |
| − | * 5. | + | * 5.3:Virtual-queue-tutorial/Overview | Virtual Queue |
| − | * 5. | + | * 5.3:Wallboard-builder-reference-guide/Purpose | Wallboards |
| − | * 5. | + | * 5.3:Workflow-builder-reference-guide/Purpose | Workflows |
| − | </btn><!-- end of button --> <btn> 5. | + | </btn><!-- end of button --> <btn> 5.3:Contact-center-administrator-guide/Purpose/ja | 日本語 </btn> |
</div> | </div> | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
<div class="panel panel-default"> | <div class="panel panel-default"> | ||
| − | <div class="panel-heading"><h4>Supervisors <i class="fa fa- | + | <div class="panel-heading"><h4>Supervisors <i class="fa fa-binoculars" style="float:right; font-size: 24px;"></i></h4></div> |
<div class="panel-body"> | <div class="panel-body"> | ||
Tutorials and training for supervisors managing teams on Agent Desktop | Tutorials and training for supervisors managing teams on Agent Desktop | ||
<btn> | <btn> | ||
Read the Docs||btn-primary | Read the Docs||btn-primary | ||
| − | * 5. | + | * 5.3:Supervisor-guide/Purpose | Supervisor Guide |
| − | * 5. | + | * 5.3:Agent-guide/Welcome| Agent Guide |
| − | + | * 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application Installation | |
| − | * 5. | + | * 5.3:Supervisor-guide/Tutorials/Overview | Tutorials |
| + | * 5.3:Wallboard-user-guide/Purpose| Wallboard User Guide | ||
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<div class="panel-heading"><h4>What's New? <i class="fa fa-info-circle" style="float:right; font-size: 24px;"></i></h4></div> | <div class="panel-heading"><h4>What's New? <i class="fa fa-info-circle" style="float:right; font-size: 24px;"></i></h4></div> | ||
<div class="panel-body"> | <div class="panel-body"> | ||
| − | Read about the features added to | + | Read about the features added to Bright Pattern Contact Center in version 5.3 |
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Learn More||btn-primary | Learn More||btn-primary | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
<div class="panel panel-default"> | <div class="panel panel-default"> | ||
| − | <div class="panel-heading"><h4> | + | <div class="panel-heading"><h4>Tutorials <i class="fa fa-mortar-board" style="float:right; font-size: 24px;"></i></h4></div> |
<div class="panel-body"> | <div class="panel-body"> | ||
| − | + | How-to guides for all Bright Pattern Contact Center software users | |
<btn> | <btn> | ||
Read the Docs||btn-primary | Read the Docs||btn-primary | ||
| − | * 5. | + | * 5.3:Tutorials-for-admins/Overview | Admin Tutorials |
| − | * 5. | + | * 5.3:Agent-guide/Tutorials/Agent | Agent Tutorials |
| + | * 5.3:Supervisor-guide/Tutorials/Overview | Supervisor Tutorials | ||
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Read the Docs||btn-primary | Read the Docs||btn-primary | ||
| − | * 5. | + | * 5.3:Custom-reporting-tutorial/Purpose| Custom Reporting Tutorial |
| − | * 5. | + | * 5.3:Reporting-database-specification/Purpose| Reporting Database Specification |
| − | * 5. | + | * 5.3:Reporting-reference-guide/Purpose| Reporting Reference Guide |
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</div> | </div> | ||
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Get APIs||btn-primary | Get APIs||btn-primary | ||
| − | * 5. | + | * 5.3:Api| All Bright Pattern APIs |
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
<div class="panel panel-default"> | <div class="panel panel-default"> | ||
| − | <div class="panel-heading"><h4> | + | <div class="panel-heading"><h4>Integrations<i class="fa fa-plug" style="float:right; font-size: 24px;"></i></h4></div> |
<div class="panel-body"> | <div class="panel-body"> | ||
| − | + | CRM and mobile messenger integration configuration, setup, and tutorials | |
<btn> | <btn> | ||
| − | + | Read the Docs||btn-primary | |
| − | * 5. | + | * 5.3:Crm-integrations | CRM Integrations |
| + | * 5.3:Messenger-integrations | Messenger Integrations | ||
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</div> | </div> | ||
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<div class="col-xs-12 col-md-6 col-lg-4"> | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
<div class="panel panel-default"> | <div class="panel panel-default"> | ||
| − | <div class="panel-heading"><h4>Support<i class="fa fa-life-ring" style="float:right; font-size: 24px;"></i></h4></div> | + | <div class="panel-heading"><h4>Support and FAQ<i class="fa fa-life-ring" style="float:right; font-size: 24px;"></i></h4></div> |
<div class="panel-body"> | <div class="panel-body"> | ||
| − | Contact Bright Pattern Customer Success and Support for general help and more | + | Contact Bright Pattern Customer Success and Support for general help, FAQ, and more |
<btn> | <btn> | ||
Contact Us||btn-primary | Contact Us||btn-primary | ||
| + | * https://www.brightpattern.com/bright-pattern-company/contacts | Contact Us | ||
| + | * 5.3:Faq/AboutFAQ| FAQ | ||
* https://www.brightpattern.com/contact-center-support | Support | * https://www.brightpattern.com/contact-center-support | Support | ||
| − | |||
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=== Looking for Partner Docs? === | === Looking for Partner Docs? === | ||
| − | The latest version of [[5. | + | The latest version of [[5.3:documentation/PartnerDocs | Partner Docs]] are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button [[File:Helpsite-Login-52.PNG|26px]] at the top of this page). |
Version 3.x Partner Docs are available on the [https://partner.brightpattern.com/documentation Partners Portal] with permission. | Version 3.x Partner Docs are available on the [https://partner.brightpattern.com/documentation Partners Portal] with permission. | ||
Revision as of 22:06, 10 April 2019
Bright Pattern Contact Center Documentation
Welcome to Bright Pattern!
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.
Agents
Administration
Reference guides, tutorials and API specs for admins using Contact Center Administrator
Supervisors
Tutorials and training for supervisors managing teams on Agent Desktop
What's New?
Read about the features added to Bright Pattern Contact Center in version 5.3
Tutorials
How-to guides for all Bright Pattern Contact Center software users
Reporting
Reference guides and specs for accessing and understanding reporting database metrics
API Reference
API methods for managing users, interactions, recordings, and more
Integrations
CRM and mobile messenger integration configuration, setup, and tutorials
Support and FAQ
Contact Bright Pattern Customer Success and Support for general help, FAQ, and more
Version 3.x Documentation
Click here for Bright Pattern Contact Center version 3.x documentation.
Looking for Partner Docs?
The latest version of Partner Docs are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of this page).
Version 3.x Partner Docs are available on the Partners Portal with permission.