- variety of purposes; however, the main purpose of activity forms is to ... for configuring activity forms in the Contact Center Administrator application ...05:16, 9 September 2021
- natively built into the Bright Pattern Contact Center omnichannel customer ... is to evaluate agent interactions for the purpose of ensuring high-quality ...12:46, 9 September 2021
- names and disposition codes, see the Contact Center Administrator Guide. how agents use dispositions, see the Agent Guide, section Dispositions and Notes. ...21:52, 26 March 2019
- For SMTP server configuration, see section Email Settings of the Contact ... (e.g., "en" for English, "ja" for Japanese, etc.). ...16:16, 28 July 2022
- My contact center’s hold times are too high. How do I see which ... the hold time of a call. Bright Pattern Contact Center reports on hold time ...05:30, 9 September 2021
- natively built in to the Bright Pattern Contact Center omnichannel customer ... are to direct and help your agents for the purpose of ensuring maximum performance ...23:11, 8 September 2021
- Scenario-building exercises are provided in order to guide you if ... How to Create a Chat Scenario That Pops Case or Contact Information ...23:26, 6 July 2021
- Scenario-building exercises are provided in order to guide you if ... How to Create a Chat Scenario That Pops Case or Contact Information ...15:33, 18 April 2022
- between your app and Bright Pattern Contact Center software, you may ... For instructions on how to import this file into your contact center ...21:09, 22 November 2021
- This may be used, for example, when a customer calls your contact ... information, see the Messenger Integration Guide, section LINE Integration. ...01:50, 12 January 2021
- service provider allows the feature for your contact center. ... carrier allows the feature for your contact center. The block is shown ...23:00, 12 February 2021
- For SMTP server configuration, see section Email Settings of the Contact ... (Before Bright Pattern Contact Center version 3.7.7, a combination ...20:47, 11 November 2019
- If your contact center offers chat services within a set of operating ... great customer service even when your contact center is closed. ...19:10, 9 September 2021
- to create a voice scenario survey for the purpose of collecting customer satisfaction ... For instructions on how to import this file into your contact center ...09:21, 9 September 2021
- For instructions on how to import this file into your contact center ... refer to the Scenario Builder Reference Guide. Chat Scenario Flow ...22:16, 18 March 2019
- Sometimes, a customer will need to make several calls to your contact ... Configure the correct identification settings for your contact center ...18:32, 15 September 2020
- reports supplied with Bright Pattern Contact Center. If you have previously ... The reports are grouped by the type of contact center resources that ...18:26, 19 October 2023
- Starting from Bright Pattern Contact Center version 5.8.0, it is possible ... Use quick reply buttons in the Send Message+ block to guide the customer ...15:09, 27 August 2021
- Use buttons to guide the customer's responses Create a simple ... For instructions on how to import this file into your contact center ...13:45, 19 April 2022
- calls are made from the extensions of your contact center. The system recognizes ... properties pane. If you do not see it, contact your service provider for ...17:32, 16 May 2022
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