Your contact center can still receive calls, even during non-business ... In the Contact Center Administrator application, navigate to Reports ...

How to Create a Chat Scenario That Pops Case or Contact Information The Agent Desktop application contains robust case and contact management ...

To ensure normal operation of your Bright Pattern-based contact center ... can be recommended for a production contact center environment because ...

a recording failure was detected. (You contact center can be configured ... will show 18 hours, even if the call center was closed during the night. ...

to any functionality of Bright Pattern Contact Center. Each user in the ... Most of the users will access Bright Pattern Contact Center via the ...

If your contact center saves email interactions and email metadata ... Use the Bright Pattern internal contact database Have a configured ...

numbers that customers use to reach your contact center. Access numbers can ... These numbers are initially configured and assigned to your contact ...

In this guide, we will take a close look at effective ways to use ... In the quality planning process, management provides contact centers ...

Teams typically reflect the organization of your contact center. Agent ... Teams for other contact center personnel are set up for organizational ...

Bright Pattern Contact Center software allows service providers to ... retrieved for processing, Bright Pattern Contact Center normally deletes ...

other information specific to the dialing purpose. For example, lists used ... Campaign Results of the Salesforce.com Integration Guide. ...

List of Statistics in the Real-Time Statistic API guide. ... explained in detail in the Bright Pattern Contact Center Agent Guide, section ...