- Purpose The Bright Pattern Contact Center Reporting Database Specification ...22:56, 8 September 2021
- Purpose The Bright Pattern Contact Center Wallboard Builder Reference Guide ...12:20, 9 September 2021
- Purpose The Bright Pattern Contact Center Desktop JavaScript API Specification ...21:35, 9 September 2019
- Purpose The Agent Desktop Client-Side JavaScript API Specification ... For general information about the Bright Pattern Contact Center Agent ...13:34, 16 September 2022
- Purpose The Bright Pattern Contact Center Form Builder Reference Guide describes ...02:14, 9 September 2021
- button on the Scenarios tab of your Contact Center Administrator application ... For more information, see the Contact Center Administrator Guide, ...03:10, 9 September 2021
- Upload it to the Contact Center Administrator application (i.e., your ... as well as assessing the efficiency of contact center services and scenarios ...02:06, 9 September 2021
- Purpose The Bright Pattern Contact Center Trunk and SMS Account API Specification ...19:18, 12 January 2021
- The Bright Pattern Contact Center system automatically stores transcripts ... A different application called Contact Center Administrator is used ...13:44, 9 September 2021
- Purpose The Bright Pattern Contact Center Tenant Management API Specification ...19:18, 12 January 2021
- Purpose The Bright Pattern Contact Center Workflow Builder Reference Guide ...23:43, 13 August 2018
- Purpose The Bright Pattern Contact Center Wallboard User Guide describes the ...18:41, 29 August 2018
- Purpose The Bright Pattern Contact Center Host and Services Management API ...19:18, 12 January 2021
- Purpose The Bright Pattern Contact Center Survey Form Guide describes the ...21:32, 14 February 2019
- In the Contact Center Administrator application, go to Configuration ... type. For property descriptions, see the Contact Center Administrator Guide ...20:13, 9 September 2021
- Bright Pattern Contact Center provides a number of reports for evaluating ... cover the reporting needs of your contact center, you can create custom ...08:52, 9 September 2021
- For more information about conferencing, see the Contact Center Administrator Guide, section How to Host a Conference. The singleStepConference ...23:20, 26 March 2019
- In the Contact Center Administrator application, you can access all ... The reports are grouped by the type of contact center resources that ...00:13, 22 January 2020
- Bright Pattern Contact Center Docs Agent Guide Bright Pattern Documentation TOC Chat Widget Configuration Guide ...18:03, 23 April 2019
- variety of purposes; however, the main purpose of activity forms is to ... for configuring activity forms in the Contact Center Administrator application ...05:16, 9 September 2021
- natively built into the Bright Pattern Contact Center omnichannel customer ... is to evaluate agent interactions for the purpose of ensuring high-quality ...12:46, 9 September 2021
- names and disposition codes, see the Contact Center Administrator Guide. how agents use dispositions, see the Agent Guide, section Dispositions and Notes. ...21:52, 26 March 2019
- For SMTP server configuration, see section Email Settings of the Contact ... (e.g., "en" for English, "ja" for Japanese, etc.). ...16:16, 28 July 2022
- My contact center’s hold times are too high. How do I see which ... the hold time of a call. Bright Pattern Contact Center reports on hold time ...05:30, 9 September 2021
- natively built in to the Bright Pattern Contact Center omnichannel customer ... are to direct and help your agents for the purpose of ensuring maximum performance ...23:11, 8 September 2021
- Scenario-building exercises are provided in order to guide you if ... How to Create a Chat Scenario That Pops Case or Contact Information ...23:26, 6 July 2021
- Scenario-building exercises are provided in order to guide you if ... How to Create a Chat Scenario That Pops Case or Contact Information ...15:33, 18 April 2022
- between your app and Bright Pattern Contact Center software, you may ... For instructions on how to import this file into your contact center ...21:09, 22 November 2021
- This may be used, for example, when a customer calls your contact ... information, see the Messenger Integration Guide, section LINE Integration. ...01:50, 12 January 2021
- service provider allows the feature for your contact center. ... carrier allows the feature for your contact center. The block is shown ...23:00, 12 February 2021
- For SMTP server configuration, see section Email Settings of the Contact ... (Before Bright Pattern Contact Center version 3.7.7, a combination ...20:47, 11 November 2019
- If your contact center offers chat services within a set of operating ... great customer service even when your contact center is closed. ...19:10, 9 September 2021
- to create a voice scenario survey for the purpose of collecting customer satisfaction ... For instructions on how to import this file into your contact center ...09:21, 9 September 2021
- For instructions on how to import this file into your contact center ... refer to the Scenario Builder Reference Guide. Chat Scenario Flow ...22:16, 18 March 2019
- Sometimes, a customer will need to make several calls to your contact ... Configure the correct identification settings for your contact center ...18:32, 15 September 2020
- reports supplied with Bright Pattern Contact Center. If you have previously ... The reports are grouped by the type of contact center resources that ...18:26, 19 October 2023
- Starting from Bright Pattern Contact Center version 5.8.0, it is possible ... Use quick reply buttons in the Send Message+ block to guide the customer ...15:09, 27 August 2021
- Use buttons to guide the customer's responses Create a simple ... For instructions on how to import this file into your contact center ...13:45, 19 April 2022
- calls are made from the extensions of your contact center. The system recognizes ... properties pane. If you do not see it, contact your service provider for ...17:32, 16 May 2022
- Your contact center can still receive calls, even during non-business ... In the Contact Center Administrator application, navigate to Reports ...00:35, 9 September 2021
- How to Create a Chat Scenario That Pops Case or Contact Information The Agent Desktop application contains robust case and contact management ...06:18, 9 September 2021
- To ensure normal operation of your Bright Pattern-based contact center ... can be recommended for a production contact center environment because ...16:04, 22 March 2024
- a recording failure was detected. (You contact center can be configured ... will show 18 hours, even if the call center was closed during the night. ...03:16, 23 May 2023
- to any functionality of Bright Pattern Contact Center. Each user in the ... Most of the users will access Bright Pattern Contact Center via the ...20:03, 28 July 2023
- If your contact center saves email interactions and email metadata ... Use the Bright Pattern internal contact database Have a configured ...15:21, 27 August 2021
- numbers that customers use to reach your contact center. Access numbers can ... These numbers are initially configured and assigned to your contact ...18:30, 18 January 2024
- In this guide, we will take a close look at effective ways to use ... In the quality planning process, management provides contact centers ...21:48, 21 January 2020
- Teams typically reflect the organization of your contact center. Agent ... Teams for other contact center personnel are set up for organizational ...22:12, 30 April 2024
- Bright Pattern Contact Center software allows service providers to ... retrieved for processing, Bright Pattern Contact Center normally deletes ...20:03, 28 July 2023
Navigation menu
