- Contacts Overview known as Contacts) is where cases and contact records are located, as ...19:07, 9 September 2021
- Introducción al Administrador del Contact Center La Guía del administrador del Contact Center de Bright Pattern describe ...21:47, 17 November 2022
- Search & Preview Records Overview & Preview Records is where case and contact information is stored and ...08:41, 9 September 2021
- Knowledge Base Overview Knowledge Base is a repository of articles ... If the Knowledge Base is used in your contact center, you will receive ...17:14, 9 September 2021
- Outbound Campaigns Overview calling lists. Depending on your contact center practices, such campaigns ...08:22, 9 September 2021
- Identify the user contact record. Identify the relevant incident. ... For instructions on how to import a scenario file into your contact ...17:24, 19 January 2022
- Now that your call center and connected app are configured in Salesforce ... In Contact Center Administrator application, go to Configuration ...00:16, 9 September 2021
- This may be used, for example, when a customer calls your contact ... more information about this topic, see Tutorials for Administrators, section ...01:50, 12 January 2021
- Microsoft Teams Integration Configuration Overview Microsoft Teams integration enables contact center users to access ...18:00, 10 February 2023
- Now that your call center and connected app are configured in Salesforce ... In Contact Center Administrator application, go to Configuration ...17:36, 23 August 2022
- If your contact center offers chat services within a set of operating ... great customer service even when your contact center is closed. ...19:10, 9 September 2021
- For instructions on how to import a scenario file into your contact ... refer to section Scenario Builder Overview. Steps 1. Setup ...19:22, 2 December 2021
- Sometimes, a customer will need to make several calls to your contact ... Configure the correct identification settings for your contact center ...18:32, 15 September 2020
- Contact Identification and Screen Pop you can identify repeat customers using contact information stored in your ...03:51, 9 September 2021
- For instructions on how to import this file into your contact center ... refer to the Scenario Builder Reference Guide. Chat Scenario Flow ...22:16, 18 March 2019
- If your contact center uses the LINE Call Plus service, and has LINE ... to search your database for a matching contact or to pass specific messages/information ...01:54, 12 January 2021
- If you do not wish to configure your Bright Pattern Contact Center ... For every customer interaction that enters your contact center, the ...22:16, 18 March 2019
- Contact Center Administrator > Services & Campaigns > Properties ... is mandatory and must be unique within the contact center. ...15:50, 22 April 2024
Navigation menu
