- Identify the user contact record. Identify the relevant incident. ... For instructions on how to import a scenario file into your contact ...17:24, 19 January 2022
- For instructions on how to import a scenario file into your contact ... refer to section Scenario Builder Overview. Steps 1. Setup ...19:22, 2 December 2021
- Sometimes, a customer will need to make several calls to your contact ... Configure the correct identification settings for your contact center ...18:32, 15 September 2020
- Contact Identification and Screen Pop you can identify repeat customers using contact information stored in your ...03:51, 9 September 2021
- For instructions on how to import this file into your contact center ... refer to the Scenario Builder Reference Guide. Chat Scenario Flow ...22:16, 18 March 2019
- a recording failure was detected. (You contact center can be configured ... will show 18 hours, even if the call center was closed during the night. ...03:16, 23 May 2023
- If you do not wish to configure your Bright Pattern Contact Center ... For every customer interaction that enters your contact center, the ...22:16, 18 March 2019
- Contact Center Administrator > Services & Campaigns > Properties ... is mandatory and must be unique within the contact center. ...15:50, 22 April 2024
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