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See what's new for Bright Pattern Contact Center version 5.3.1.
 
See what's new for Bright Pattern Contact Center version 5.3.1.
  
== Email Reply and Forward Buttons in Agent Desktop ==
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== Email Reply and Forward Buttons in Agent Desktop == <!--T:2-->
 
In the Agent Desktop application, for email cases with all states except [[5.3:Agent-guide/Work/CasesEmail/CaseStates#Closed|Closed]], the '''Reply''' and '''Forward''' buttons are accessible at the top and bottom of a message; the top buttons will show on cursor hover and the bottom buttons will always display.
 
In the Agent Desktop application, for email cases with all states except [[5.3:Agent-guide/Work/CasesEmail/CaseStates#Closed|Closed]], the '''Reply''' and '''Forward''' buttons are accessible at the top and bottom of a message; the top buttons will show on cursor hover and the bottom buttons will always display.
  
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For more information, see the Agent Guide, section [[5.3:Agent-guide/Tutorials/Cases/HowtoComposeaReply|How to Compose a Reply]].
 
For more information, see the Agent Guide, section [[5.3:Agent-guide/Tutorials/Cases/HowtoComposeaReply|How to Compose a Reply]].
  

Latest revision as of 00:04, 24 July 2019