| Line 15: | Line 15: | ||
=== New Desktop Integration API .NET Version (ADAPI) Agent Login Method === | === New Desktop Integration API .NET Version (ADAPI) Agent Login Method === | ||
| − | The ''AgentPlace'' object now provides a single method to log in to Agent Desktop for all phone device types. The new “login()” method replaces the previous, device-specific methods (i.e., “loginOnDefaultPhone()”, “loginOnHardPhone()”, “loginOnVirtualPhone()”, and “loginNoPhone()”) and uses a new argument to specify the phone device type. For more information, see the Desktop Integration API .NET Version Tutorial, section [[5. | + | The ''AgentPlace'' object now provides a single method to log in to Agent Desktop for all phone device types. The new “login()” method replaces the previous, device-specific methods (i.e., “loginOnDefaultPhone()”, “loginOnHardPhone()”, “loginOnVirtualPhone()”, and “loginNoPhone()”) and uses a new argument to specify the phone device type. For more information, see the Desktop Integration API .NET Version Tutorial, section [[5.8:Desktop-integration-api-net-version-tutorial/AgentLogin|Agent Login]]. |
| Line 22: | Line 22: | ||
=== Manually Reschedule Preview Campaign Calls in Salesforce Lightning === | === Manually Reschedule Preview Campaign Calls in Salesforce Lightning === | ||
| − | Bright Pattern Contact Center version 5.5.1 allows customers with Salesforce.com (SFDC) integration accounts to manually reschedule preview campaign calls with the Agent Desktop widget from Salesforce Lightning. For more information, see the ''Salesforce.com Integration Guide'', section [[5. | + | Bright Pattern Contact Center version 5.5.1 allows customers with Salesforce.com (SFDC) integration accounts to manually reschedule preview campaign calls with the Agent Desktop widget from Salesforce Lightning. For more information, see the ''Salesforce.com Integration Guide'', section [[5.8:Sfdc-integration-guide/Tutorials/LightningManualReschedule|Configuring Manually Rescheduled Preview Campaign Calls in Salesforce Lightning]]. |
Revision as of 19:08, 22 September 2021
Version 5.5.1
Bright Pattern Contact Center version 5.5.1 is a feature release.
Note: If you are upgrading to this version from a previous release, be sure to review the prior What's New documents for any versions you may have skipped past, as these documents include important information about features for each specific version.
Notices
This section contains important notices for this release.
Desktop Integration API .NET Version (ADAPI) Upgrade Notice
Version 5.5.1 includes limited support for ADAPI versions 5.3.16 to 5.3.20. Please contact Bright Pattern Customer Success to get the 5.5.1 version, rebuild your application, and schedule its deployment to happen within a couple of weeks after upgrading to 5.5.1.
Changes in System Behavior
This section describes changes in system behavior for this release.
New Desktop Integration API .NET Version (ADAPI) Agent Login Method
The AgentPlace object now provides a single method to log in to Agent Desktop for all phone device types. The new “login()” method replaces the previous, device-specific methods (i.e., “loginOnDefaultPhone()”, “loginOnHardPhone()”, “loginOnVirtualPhone()”, and “loginNoPhone()”) and uses a new argument to specify the phone device type. For more information, see the Desktop Integration API .NET Version Tutorial, section Agent Login.
Added/Updated Features
The following features have been added or updated for this release.
Manually Reschedule Preview Campaign Calls in Salesforce Lightning
Bright Pattern Contact Center version 5.5.1 allows customers with Salesforce.com (SFDC) integration accounts to manually reschedule preview campaign calls with the Agent Desktop widget from Salesforce Lightning. For more information, see the Salesforce.com Integration Guide, section Configuring Manually Rescheduled Preview Campaign Calls in Salesforce Lightning.
Known Issues
For more information about known issues for Bright Pattern Contact Center, please see Known Issues and Workarounds.