Bright Pattern Documentation
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From Bright Pattern Documentation
< latest:Agent-Desktop-2.0 | Agent-guide | Work
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Contents

  • Agent Desktop 2.0
    • Overview
  • Overview
  • Logging in to Agent Desktop 2.0
  • Logging Out
    • Agents
  • Agent Guide
    • Overview
    • User Interface
      • Getting Started
    • Configuring Your User Profile
      • Usage
    • Working in Agent Desktop 2.0
      • Calendar
      • Calls
      • Chat Center
      • Email and Cases
      • Home Page
      • Knowledge Base
      • Screen-Pop
      • Service Chat
      • States
    • Supervisors
  • Supervisor Guide
    • Administrators
  • Configuration Profiles
    • Quality Management
  • OmniQM Guide
    • Campaign Operators
  • Campaign Operator Guide

Email and Cases

  • Overview
  • How to Accept an Email
  • How to Review an Incoming Email
  • How to Search Email Cases
  • Understanding Case Queue Views
  • Case States
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