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• 5.19 • 5.3 • 5.8

Concepts Overview

This section of the Contact Center Administrator Guide provides definitions and descriptions of key concepts related to your everyday contact center operations. The articles in this section are meant to increase your understanding of the areas in which you will be working on a daily basis in Bright Pattern Contact Center.

Section Articles

• Conversational IVR

Conversational IVR scenario example

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