From Bright Pattern Documentation
< 5.19:Embedded-agent-desktop-sdk-specification | Events(Redirected from 5.19:Embedded-agent-desktop-sdk-specification/Events/AddInteractionCompletedHandler)
addInteractionCompletedHandler(callback)
Gets information about a completed interaction.
Request
Syntax
window.bpspat.api.addInteractionCompletedHandler(callback) callback = function(data) { }
Arguments
Parameter | Type | Description |
callback | function | JavaScript method executed when API method request is completed |
Response
The response object may contain the following fields.
Name | Data Type | Description | Example |
data.item.id | string | Interaction ID | "123123123" |
data.global_id | string | Global interaction ID (GIID) | "asd234asdf234df" |
data.phone_number | string | Customer phone number | "4151234567" |
data.service | string | Name of the service handling the interaction | "Customer Support" |
data.screenpop_data | string | Information shown on screen-pop | "Case: 123123" |
data.disposition | string | Disposition of the interaction | "Product sold" |
data.notes | string | Any notes recorded by the agent for the interaction | "Third time calling this week!" |
data.recording_url | string | Recording URL (if any) | "http://www.exampleURL.com/123456" |
Example
{ data.item_id: "123123123"; data.global_id: "asd234asdf234df" data.phone_number: "55511122233" data.service: "Customer Support" data.screenpop_data: "Case: 123123" data.service: "Customer Support"; data.disposition: "Case resolved"; data.notes: "good guy"; data.recording_url: "http://"
}