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• 5.19 • 5.3 • 5.8


addInteractionCompletedHandler(callback)

Gets information about a completed interaction.

Request

Syntax

window.bpspat.api.addInteractionCompletedHandler(callback)
callback = function(data) {
}

Arguments

Parameter Type Description
callback function JavaScript method executed when API method request is completed


Response

The response object may contain the following fields.

Name Data Type Description Example
data.item.id string Interaction ID "123123123"
data.global_id string Global interaction ID (GIID) "asd234asdf234df"
data.phone_number string Customer phone number "4151234567"
data.service string Name of the service handling the interaction "Customer Support"
data.screenpop_data string Information shown on screen-pop "Case: 123123"
data.disposition string Disposition of the interaction "Product sold"
data.notes string Any notes recorded by the agent for the interaction "Third time calling this week!"
data.recording_url string Recording URL (if any) "http://www.exampleURL.com/123456"

Example

{
	data.item_id: "123123123";
	data.global_id: "asd234asdf234df"
	data.phone_number: "55511122233"
	data.service: "Customer Support"
	data.screenpop_data: "Case: 123123"
	data.service: "Customer Support";

	data.disposition: "Case resolved";
	data.notes: "good guy";
	data.recording_url: "http://"

}

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