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• 5.19 • 5.3 • 5.8


Contents

  • Embedded Agent Desktop SDK Specification
    • Introduction
  • Purpose
  • AudienceEmbedded Agent Desktop API
  • General InformationExample SDK
  • Overview
  • Sample CodeUsage
  • What You Can Do with the SDK

Use Cases

  • What You Can Do

Agent and Interaction Status

  • Get Agent State and Interaction Information
  • Change Agent State

Dialing and Transfers

  • Call Someone on Specific Service
  • Transfer a Call
  • Start a Conference Call

Wrapping up

  • End, Disposition, and Complete an Interaction

Call Recordings Control

  • Control Call Recordings and Get Status
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