How do I delete unused scenarios?
For more information, see the Contact Center Administrator Guide, section Scenarios Overview.
How can I edit the text that chat bubble that appears on our webpage?
- Log in as Admin to the Contact Center Administrator application.
- Navigate to Configuration > Scenarios > Chat.
- In the Scenario Entries tab, click the HTML Snippet button to copy the code to embed on your webpage.
- Edit the code as desired and paste into the Edit HTML portion of your webpage.
For more information, see the Contact Center Administrator Guide, section Messaging/Chat.