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• 5.19


Deleting and Releasing Numbers

Bright Pattern's Contact Center Number Provisioning application software provides users with the option to remove phone numbers so that the numbers can be recycled for various other campaigns, or for ​offboarding or financial reasons.

This article explains how to remove phone numbers from the Number Provisioning application.

Procedure

  • Find numbers by using the Number Provisioning search feature
  • Delete the numbers
  • Release the numbers from the trash (or wait several days until numbers released automatically)

Releasing a phone number using Number Provisioning can be done

  • in bulk, using a spreadsheet
  • one by one via multiple searches,
  • or by selecting multiple numbers in a sorted search result


Deleting numbers will disconnect the numbers from services but will delay their release from your carrier for seven days. During that seven day period, the number can be undeleted. After that seven day period, the number cannot be retrieved. Retrieving a number does not restore links to services or dialouts. The deleted numbers are located in the Trash page. In case of accidental number removal, the trashed numbers can also be seen and restored with help from the tenant or Customer Support.

Please note that deleting a phone number simply moves the number to the trash for seven days, it does not release the number completely. To release a number completely before the seven days are completed, extra steps must be taken.


Steps

Deleting Numbers One by One

1. Go to the Phone Numbers 2022.03.09 NumProv Icon.PhoneNumbers.on.png page.


2022.03.17 NumProv RemovingPhoneNumbers.01.png


2. Search for the phone number to be deleted. (Note: By separating the numbers with a comma, you can search for more than one number at once.)


2022.03.17 NumProv RemovingPhoneNumbers.02.png


3. On the Search Results page click the checkbox on the number you are going to delete. If you are going to delete more than one number at this time, check more than one checkbox.


2022.03.17 NumProv RemovingPhoneNumbers.03.png


4. Click the "Actions" 2022.03.015 NumProv Icon.Actions.on.png dropdown button.

5. Select the Delete option.


2022.03.17 NumProv RemovingPhoneNumbers.04.png


6. On the Phone Numbers page, a Deletion Confirmation banner will appear.

7. Choose the "Confirm Delete" 2022.03.17 NumProv Icons.ConfirmDelete.png button.


2022.03.17 NumProv RemovingPhoneNumbers.05.png


8. An Order Status banner will appear on the Phone Numbers page. It will indicate the status of the order and will list how many numbers were deleted or skipped. Clicking the blue "See order details" link will take you to the Order Details page.

Note: If you deleted the number on accident, you can click the blue link to go to the Trash menu to undelete the number.


2022.03.17 NumProv RemovingPhoneNumbers.06.png


Order Details page



Deleting Phone Numbers in Bulk Using a Spreadsheet

1. Go to the Phone Numbers 2022.03.09 NumProv Icon.PhoneNumbers.on.png page.


2022.03.17 NumProv BulkDeletion.01.png


2. Go to the "Actions" dropdown 2022.03.015 NumProv Icon.Actions.on.png button and choose "Select with SpreadSheet".


2022.03.17 NumProv BulkDeletion.02.png


3. On the Phone Numbers page upload the spreadsheet with the list of numbers you are going to delete.

4. Click the "Submit" 2022.03.09 NumProv Icon.Submit on.png button.


2022.03.17 NumProv BulkDeletion.04.png


5. Click the "Actions" 2022.03.015 NumProv Icon.Actions.on.png dropdown button.

6. Select the Delete option.


2022.03.17 NumProv BulkDeletion.06.png


7. On the Phone Numbers page, a Deletion Confirmation banner will appear.

8. Choose the "Confirm Delete" 2022.03.17 NumProv Icons.ConfirmDelete.png button.


2022.03.17 NumProv BulkDeletion.08.png


9. An Order Status banner will appear on the Phone Numbers page. It will indicate the status of the order and will list how many numbers were deleted or skipped. Clicking the blue "See order details" link will take you to the Order Details page.

Note: If you deleted the number on accident, you can click the blue link to go to the Trash menu to undelete the number.


2022.03.17 NumProv BulkDeletion.09.png


Order Details page


Permanently Releasing Phone Numbers From Trash

1. Deleting a phone number simply moves the number to the trash for seven days, it does not release the number completely. To release a number completely before the seven days are completed, extra steps must be taken.

2. Go to the Trash 2022.03.09 NumProv Icon.Trash.on.png page.

3. Select the deleted numbers you wish to permanently release from the trash.

4. Go to the "Actions" dropdown 2022.03.015 NumProv Icon.Actions.on.png button and choose "Release".


2022.03.17 NumProv PermDeletion.01.png


5. On the Phone Numbers page, a Deletion Confirmation banner will appear. Choose the "Confirm Delete" 2022.03.17 NumProv Icons.ConfirmDelete.png button.


2022.03.17 NumProv PermDeletion.02.png


Order Details page with the fully Released number
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